Privacy Policy

About Privacy:

Credo Reference Limited and its subsidiaries and affiliates (collectively, “Credo”, “we”, “our” or “us”) are  committed to safeguarding user (collectively, “you”, “your”,”account administrator” or “end user”) privacy. Credo takes all reasonable precautions to protect any personally identifiable information from any misuse or unauthorized access, disclosure or destruction in compliance with all laws and regulations. This privacy policy describes how Credo collects and uses the personal information provided to Credo by users of a Credo website, including, without limitation, any users of Credo’s services, platforms, contests, and reference or instructional materials (collectively, the “Credo Services”), along with how Credo shares such information with third parties and how users can access and update this information.

1. Information We May Collect

To support user access to the Credo Services through your institution or otherwise, we may collect information about your IP address, your username and password, email address, or other authentication information. We may also collect other information that you may provide to Credo through comments, feedback, posts or other messages. Credo may also automatically collect certain non-personally identifiable information in connection with your use of the Credo Services, including type of operating system and browser you are using, content that has been viewed, and information about your device and internet connection. This information is collected in order to improve and optimize your experience with Credo. For account administrators only, we may also use your contact information to send information about offers Credo feels may be of interest to you. Notwithstanding the foregoing, we will not sell any collected personal information to third parties.

Credo may collect course data and Personal Information to deliver Services for educational purposes. In delivering the Services, Credo may provide and disclose Personal Information to the User’s Educator and Institution and as otherwise directed by the Institution or the Educator. Educators and Institutions may export grade book information and other Course Data from the Services for the purpose of maintaining educational records.

2. Your Consent; Opting Out

By using the Credo Services, you are consenting to the collection and use of the information you provide to us in accordance with this privacy policy. If, at any time, you would like your personal information to be removed, you may do so by contacting us with your request at This email address is being protected from spambots. You need JavaScript enabled to view it. .

3. Cookies

We, and third parties with whom we partner, may use cookies, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called "flash cookies"), in connection with your use of the Credo Services. Cookies may transmit information about you and your use of the Credo Services. Credo uses cookies to manage and improve the functionality of your experience with Credo and to allow us to provide better service to you and other users. However, we do not provide any such data to third party advertising agencies. You can set your browser not to receive cookies. However, in doing so, you might not be able to access all aspects of the service provided by Credo.

4. Information to be Provided to Third Parties

We may allow third parties to use cookies through the Credo Services to collect the same type of information for the same purposes as Credo does for itself. We may rely on third party providers to support or provide some of the services that are available through the Credo Services. We may also rely on third party providers to perform certain services for us in connection with your use of the Credo Services. We may share information from or about you (as described herein) with these third party providers so that they can perform their services or complete your requests. We may also share anonymous user information in the aggregate with third parties. Further, we may disclose personal information if required by law, government or regulatory bodies or to enforce or protect the rights or safety of Credo or its other authorized users.

5. Security

We take commercially reasonable security measures to protect against unauthorized access to, or modification or alteration of, the personal information you provide to Credo. We do this through, among other methods, the use of passwords, firewalls, internal reviews of our data collection process, encryption technologies and other physical security measures to guard against any unauthorized disclosure of your personal information. Despite these measures, we recognize that third parties may unlawfully obtain access to this information and therefore do not guarantee that your information will always remain private. In the event we discover or are notified of a security breach where personal information is at risk, to the extent you have provided personal information sufficient to contact you, we will notify you as soon as reasonably possible in the manner and time periods required by law. Further, if you have reason to believe that a third party has gained unauthorized access to your information, please contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. .

6. Access, Erasure and Correction

Upon your request to Credo, we will inform you whether we have any of your personal information. If you would like to review, delete or update your information, you may contact us by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Upon review of that information, you are permitted to correct, amend or delete such information. We will endeavor to fulfill your request within a reasonable timeframe, although some personal information may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with legal obligations. In order to correct, amend or delete any of your personal information, you will need to first provide sufficient identifying information to Credo. 

7. Compliance with Data Protection Laws

Credo complies with all applicable provisions of the United States Family Educational Rights and Privacy Act, 20 U.S.C. 1232g, 34 CFR Part 99 (FERPA) in receiving and handling personally identifiable information from education records as a "school official" under FERPA.

Credo is committed to complying with all other data protection laws applicable to its delivery of the Services.

8. Changes to this Privacy Policy

We may change this policy from time to time, at which time we will post any changes on this page. If you continue to use Credo after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.

9. Dispute Resolution

We periodically engage in self-assessment to ensure that we continue to be in compliance with this privacy policy and, where applicable, in compliance with GDPR and other laws and regulations. We will look into any concerns or questions raised by you or any third party in connection therewith.

10. Contact Us

If you have any questions about this Privacy Policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us at: Credo Reference Limited 50 Milk Street 16th Floor Boston, Massachusetts 02109 Tel: (617) 292-6100

Effective August 5, 2019



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