Support & Training

Support

At Credo, we know how frustrating it can be when you have questions about your e-resources but can't find answers. To save you from this situation, we have a dedicated and knowledgeable Support team. Reach us by submitting a Support Request, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. , or calling one of the following numbers:

Direct 617-292-6125
Toll-free 1-855-292-6100 x 503
UK +44 1865 339 450

Help Center logo

For those days you just don't feel like speaking to a representative, you can visit our Help Center, where you'll find account set-up details, customization how-tos, Admin Help Pages, FAQs and more!  

 

Training

To help you earn the highest ROI possible on your subscription, we offer a multitude of training options that teach your staff how to use Credo Online Reference Service.  Our training sessions cover the specifics of each of our platforms and can be fully customized to meet your institution's needs. You can choose from in-person trainings and workshops, online trainings, and how-to videos. 

In-Person Trainings and Workshops

Whether you need a trainer on-hand at a faculty event or want to host a free e-resources workshop, we can help! Each year we “take to the road” and visit various libraries and institutions to provide training sessions or facilitate e-resource discussion roadshows. Email our Training Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.  if you’d like to add your institution to our travel itinerary. 

Online Trainings

We offer pre-scheduled online demonstrations for each of our platforms that cover everything from the details about how to use our admin module to general best practices for driving e-resource usage.You'll find the latest training schedules on our Credo Toolbox.

If our pre-scheduled sessions do not fit into your schedule, we are happy to offer a one-on-one or small group session for your institution.  This is a complementary service for Credo subscribers. Email our Training Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.  if you’d like to find out more.

Credo Toolbox logo

The Credo Toolbox hosts our training videos, printable how-to documents, logos, digital promotional materials, and more!