Credo Online Reference Service: Support & Training

Support

At Credo, we know how frustrating it can be when you have questions about your e-resources but can't find answers. To save you from this situation, we have a dedicated and knowledgeable Support team.

Reach us by submitting a Support Request, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. , or calling one of the following numbers:

  • 1 617.292.6125 (US direct)
  • 855.292.6100 x 125 (US toll-free)
  • 44 (0)1865 339 450 (UK)

 Help Center logo

We also know that sometimes you just don't feel like speaking to a representative. We've got you covered for that situation as well with our Help Center. Within this searchable portal, you'll find: 

  • Account set-up details, including technical documentation, authentication options and third party integration guides
  • Customization how-tos, including linking, Z39.50 catalog setup, topic page resources and access options
  • Admin Help Pages, including instructions for downloading MARC records and usage statistics.
  • Frequently asked questions about the platforms and services.
  • Information about updated and retired titles.

Start exploring these and other Support topics at the Help Center. 

Training

To help you earn the highest ROI possible on your subscription, we offer a multitude of training options that teach your staff how to use Credo Online Reference Service.  Our training sessions cover the specifics of each of our platforms and can be fully customized to meet your institution's individualized needs. You can choose from in-person trainings and workshops, online trainings and how-to videos. 

Credo Toolbox logo

The Credo Toolbox hosts our training videos, printable how-to documents, logos, digital promotional materials, and more!

In-Person Trainings and Workshops

Whether you need a trainer on-hand at a faculty event or want to host a free e-resources workshop but are looking for someone to foot the bill, we can help! Each year we “take to the road” and visit various libraries and institutions to provide training sessions or facilitate e-resource discussion roadshows. Email our Training Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.  if you’d like to add your institution to our travel itinerary. 

Online Trainings

We offer pre-scheduled online demonstrations for each of our platforms that cover everything from the details about how to use our admin module to general best practices for driving e-resource usage.You'll find the latest training schedules on our Credo Toolbox.

If our pre-scheduled sessions do not fit into your schedule, we are happy to offer a one-on-one or small group session for your institution.  This is a complementary service for Credo subscribers. Email our Training Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.  if you’d like to find out more.