This edition stresses the proven need for a return to the patient-centered care neglected through our health system's emphasis on procedures, protocols, diagnostic testing, technology, and costs. It addresses the significant challenges to quality care posed by the upcoming changes in our health care system, and focuses on health systems, the role of nursing within them, and the interprofessional health team as the key to change ensuring high quality care.

Table of Contents

• About the Author
• Foreword Jody Hoffer Gittell
• Preface
• Acknowledgments
• Part I. Nursing and Health Systems
• 1. Quality, Caring, and Health Systems
• 2. Professionalism in Health Systems
• 3. Evolution of the Quality-Caring Mode
• Part II. Practicing in Quality-Caring Health Systems
• 4. Humans in Relationship
• 5. Relationship-Centered Professional Encounters
• 6. Relational Capacity
• 7. Feeling “Cared For”
• 8. Practice Improvement
• 9. Self-Advancing Systems
• Part III. Leading and Learning in Quality-Caring Health Systems
• 10. Leading Quality Caring
• 11. Learning Quality Caring
• 12. The Value of Quality Caring
• Appendices
• Appendix A: Quality and Caring Resources on the Internet
• Appendix B: Example Health Systems Using the Quality-Caring Model as the Foundation for Professional Practice
• Appendix C: Nursing Implications of the Quality-Caring Model
• Appendix D: Using the Caring Factors to Keep Patients Safe
• Appendix E: Using the Caring Factors to Advance Quality Health Outcomes
• Appendix F: Assessment of Professional Practice
• Appendix G: Potential Research Questions
• Appendix H: Reflections on Practice
• Appendix I: A Mother's Reflections on Nursing
• References