Business Information Systems provides a comprehensive and accessible introduction to information systems and their application in organisations.

Table of Contents

• Figures
• Tables
• Case studies
• About the author
• Message to students
• Message to lecturers
• About the book
• 1 Introduction: the domain of business information systems
• 1.1 Why study business information systems?
• 1.2 Organisational informatics
• 1.3 Organisation and environment: an illustrative case
• 1.4 Activity systems
• 1.5 Information systems
• 1.6 Information
• 1.7 ICT systems
• 1.8 Information systems development
• 1.9 Operation, use, impact and evaluation
• 1.10 eBusiness and eCommerce
• 1.11 Planning and management
• 1.12 Conclusion and key themes
• 1.13 Critical reflection
• 1.14 Further reading
• 1.15 References
• Part 1 Key concepts
• 2 Organisations and systems
• 2.1 Introduction
• 2.2 What is organisation?
• 2.3 Organisational systemics
• 2.4 Control
• 2.5 Organisations as systems
• 2.6 Business action
• 2.7 Business analysis and business modelling
• 2.8 Modelling processes
• 2.9 Conclusion and key themes
• 2.10 Review test
• 2.11 Exercises
• 2.12 Projects
• 2.13 Critical reflection
• 2.14 Further reading
• 2.15 References
• 3 Data, information and knowledge
• 3.1 Introduction
• 3.2 Signs: units of business significance
• 3.3 Business information
• 3.4 Business data
• 3.5 Modelling data
• 3.6 Modelling information
• 3.7 Business knowledge
• 3.8 Conclusion and key themes
• 3.9 Review test
• 3.10 Exercises
• 3.11 Projects
• 3.12 Critical reflection
• 3.13 Further reading
• 3.14 References
• 4 Information systems and organisational infrastructure
• 4.1 Introduction
• 4.2 Business infrastructure
• 4.3 Activity systems infrastructure
• 4.4 Information systems infrastructure
• 4.5 Front-end information systems
• 4.6 Models and infrastructure
• 4.7 Conclusion and key themes
• 4.8 Review test
• 4.9 Exercises
• 4.10 Projects
• 4.11 Critical reflection
• 4.12 Further reading
• 4.13 References
• Part II Understanding ICT
• 5 Communication infrastructure
• 5.1 Introduction
• 5.2 Electronic delivery of goods and services
• 5.3 Access channels
• 5.4 Communication networks
• 5.5 The Internet
• 5.6 The World Wide Web
• 5.7 Transactional data
• 5.8 Conclusion and key themes
• 5.9 Review test
• 5.10 Exercises
• 5.11 Projects
• 5.12 Critical reflection
• 5.13 Further reading
• 5.14 References
• 6 ICT systems infrastructure
• 6.1 Introduction
• 6.2 Architecture of an ICT system
• 6.3 The interface layer
• 6.4 The business layer
• 6.5 The data layer
• 6.6 Integrating ICT systems
• 6.7 Cloud computing
• 6.8 Data security
• 6.9 Conclusion and key themes
• 6.10 Review test
• 6.11 Exercises
• 6.12 Projects
• 6.13 Critical reflection
• 6.14 Further reading
• 6.15 References
• Part III Applying information systems to business
• 7 The business environment
• 7.1 Introduction
• 7.2 The external environment of the organisation
• 7.3 Value and value-creating systems
• 7.4 Value-chain and value network
• 7.5 Commerce
• 7.6 Transactions and coordination costs
• 7.7 Control in the value network
• 7.8 Business models
• 7.9 The analysis of value
• 7.10 Conclusion and key themes
• 7.11 Review test
• 7.12 Exercises
• 7.13 Projects
• 7.14 Critical reflection
• 7.15 Further reading
• 7.16 References
• 8 Electronic business, electronic commerce and electronic government
• 8.1 Introduction
• 8.2 eBusiness
• 8.3 eCommerce
• 8.4 B2C eCommerce
• 8.5 B2B eCommerce
• 8.6 C2C eCommerce
• 8.7 Intra-business eBusiness and P2P eCommerce
• 8.8 eMarketing
• 8.9 eProcurement
• 8.10 Mobile commerce
• 8.11 eGovernment
• 8.12 Conclusion and key themes
• 8.13 Review test
• 8.14 Exercises
• 8.15 Projects
• 8.16 Critical reflection
• 8.17 Further reading
• 8.18 References
• 9 Assessing the use and impact of information systems
• 9.1 Introduction
• 9.2 The worth of an information system
• 9.3 The context of use
• 9.4 Impact
• 9.5 Success and failure
• 9.6 Evaluation
• 9.7 Conclusion and key themes
• 9.8 Review test
• 9.9 Exercises
• 9.10 Projects
• 9.11 Critical reflection
• 9.12 Further reading
• 9.13 References
• Part IV Managing information systems in business
• 10 Planning, strategy and management
• 10.1 Introduction
• 10.2 Informatics planning
• 10.3 Informatics strategy
• 10.4 Informatics management
• 10.5 ICT governance
• 10.6 Conclusion and key themes
• 10.7 Review test
• 10.8 Exercises
• 10.9 Projects
• 10.10 Critical reflection
• 10.11 Further reading
• 10.12 References
• 11 Services, projects and operations
• 11.1 Introduction
• 11.2 The informatics industry
• 11.3 Informatics careers
• 11.4 The informatics service
• 11.5 Project management
• 11.6 PRINCE2
• 11.7 Operations
• 11.8 Green ICT
• 11.9 Conclusion and key themes
• 11.10 Review test
• 11.11 Exercises
• 11.12 Projects
• 11.13 Critical reflection
• 11.14 Further reading
• 11.15 References
• 12 Information systems development
• 12.1 Introduction
• 12.2 The development process
• 12.3 Approaches to information systems development
• 12.4 Development organisation, information system and toolkit
• 12.5 Development toolkit
• 12.6 Conception
• 12.7 Analysis
• 12.8 Design
• 12.9 Construction
• 12.10 Implementation
• 12.11 Maintenance
• 12.12 Conclusion and key themes
• 12.13 Review test
• 12.14 Exercises
• 12.15 Projects
• 12.16 Critical reflection
• 12.17 Further reading
• 12.18 References
• 13 Successful informatics practice
• 13.1 Introduction
• 13.2 The LASCAD failure and its turnaround
• 13.3 The domain model
• 13.4 The information system
• 13.5 The use and impact of information systems
• 13.6 The organisation
• 13.7 The external environment
• 13.8 The development process
• 13.9 Informatics planning and management
• 13.10 Operations and service
• 13.11 Modern ambulance command and control
• 13.12 Improving practice
• 13.13 The future of informatics
• 13.14 Conclusion
• 13.15 References
• Case studies
• About the Specially Written Case Studies
• Case Study: Amazon
• Case Study: Apple
• Case Study: Arab spring and social media
• Case Study: Cisco
• Case Study: Citizens Advice Bureau
• Case Study: Dell
• Case Study: dotCYMRU
• Case Study: eBay
• Case Study: Facebook
• Case Study: Failure in government ICT systems
• Case Study: Google
• Case Study: Hollerith electronic tabulating machine
• Case Study: Indian identity number
• Case Study: Inka khipu
• Case Study: Microsoft
• Case Study: Music industry
• Case Study: Off shoring in Bangalore
• Case Study: Open source software
• Case Study: SAP
• Case Study: Tesco
• Case Study: Twitter
• Case Study: UK Revenue and Customs
• Case Study: Victorian railway clearing house
• Case Study: Wikipedia
• About the Cases from the Journal of Information Technology (JIT) and the Journal of Information Technology Teaching Cases (JITTC)
• Case Study: Fixing the payment system at Alvalade XXI: a case on IT project risk management
• Case Study: Modernisation of passenger reservation system: Indian Railways’ dilemma
• Case Study: Crafting and executing an off shore IT sourcing strategy: GlobShop's experience
• Case Study: Infosys Technologies: improving organisational knowledge flows
• Case Study: Constructing an e-Supply Chain at the Eastman Chemical Company
• Case Study: Lessons learned from the development and marketing of Mozilla Firefox 1.0
• Case Study: Finding the process edge: ITIL at Celanese
• Case Study: Peak experiences and strategic IT alignment at Vermont Teddy Bear
• Bibliography
• Glossary