Business Etiquette: 101 Ways to Conduct Business With Charm & Savvy reveals both the unwritten and unspoken rules of success.

Table of Contents

• Acknowledgements
• Introduction
• Chapter 1 - Opening Moves: Making Initial Encounters Work
• Chapter 2 - Business Dress 101: Handling Attire Problems in the Workplace
• Chapter 3 - Correspondence: Putting It Down in Black and White
• Chapter 4 - Sound Advice: Making the Right Phone Impression
• Chapter 5 - Cubicle Protocol and Time Management: Functioning Well in the Office
• Chapter 6 - Meetings: Getting It All Together
• Chapter 7 - VIPs: Dealing With Key Decision-Makers
• Chapter 8 - Unfamiliar Settings: Handling Social Situations
• Chapter 9 - Off the Beaten Path: Coping With Challenges
• Chapter 10 - Common Questions
• Appendix - International Etiquette
• Bibliography
• About the Author