Making the move from an IT technician or team member to management is one of the most difficult career steps youll face. Help from management and targeted training can be hard to come by - and your success depends on your ability to adapt to your new role almost overnight. You might have years of experience in the trenches, but youll quickly find that managing a team, setting budgets, and creating a winning strategy for the first time can be daunting tasks.

Table of Contents

• About the Authors
• Key Changes for This Edition
• Preface
• Acknowledgments
• CHAPTER 1 The Role of an IT Manager
• CHAPTER 2 Managing Your IT Team
• CHAPTER 3 Staffing Your IT Team
• CHAPTER 4 Project Management
• CHAPTER 5 Software, Operating Systems, and Enterprise Applications
• CHAPTER 6 Managing the Money
• CHAPTER 7 Getting Started with the Technical Environment
• CHAPTER 8 Security and Compliance
• CHAPTER 9 Disaster Recovery
• CHAPTER 10 Working with Users
• CHAPTER 11 Connectivity Social Media, Handhelds, and More
• Glossary