The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

Table of Contents

• Prologue - Patria de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta and Kaifeng Yang
• Acknowledgments
• PART I State of the Art
• 1. Emerging Developments in Performance Measurement: An International Perspective - Harry P. Hatry
• 2. Assessing Performance in Nonprofit Service Agencies - Kathryn Newcomer
• 3. Performance: A New Public Management Perspective - Owen E. Hughes
• PART II Using Performance Information to Improve Program Performance and Accountability
• 4. Can Performance Measurement Support Program Performance Improvement and Accountability? - Patria de Lancer Julnes
• 5. Using Performance Measurement and Competition to Make Administrations Accountable: The Italian Case - Monica Brezzi, Laura Raimondo and Francesca Utili
• 6. Recognizing Credible Performance Reports: The Role of the Government Auditor in Canada - Barry Leighton
• 7. Advancing Performance Measurement and Management for Accountability: King County's Collaborative, Incremental Approach - Cheryle Broom and Edward T. Jennings, Jr.
• 8. Analyzing Performance Data - David N. Ammons
• PART III Informing and Involving Citizens and other Stakeholders
• 9. Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement - Kaifeng Yang
• 10. Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul - Seungbeom Choi
• 11. Performance Measurement and Educational Accountability: The U.S. Case - Katherine E. Ryan
• 12. Experience with Trained Observers in Transition and Developing Countries: Citizen Engagement in Monitoring Results - Katharine Mark
• 13. Helping Government Measure up: Models of Citizen-Driven Government Performance Measurement Initiatives - Marc Holzer and Kathryn Kloby
• Part IV Performance Budgeting
• 14. Performance Budgeting Internationally: Assessing its Merits - Frances Stokes Berry
• 15. Performance-Based Budgeting in Latin and South America: Analyzing Recent Reforms in the Budgetary Systems of Brazil, Chile, Colombia, and Mexico - David Arellano-Gault and Edgar E. Ramirez de la Cruz
• 16. Performance-Based Budgeting in Florida: Great Expectations, More Limited Reality - Martha Wellman and Gary VanLandingham
• 17. Performance Management and Budgeting in Australia and New Zealand - John Halligan
• 18. Performance-Based Budgeting: Integrating Objectives and Metrics with People and Resources - Carl Moravitz
• Part V Quality and Performance in Public and Nonprofit Organizations
• 19. The Integration of Quality and Performance - Maria P. Aristigueta
• 20. Quality and Performance Management: Toward a Better Integration? - Wouter Van Dooren
• 21. Performance Information of High Quality: How to Develop a Legitimate, Functional, and Sound Performance Measurement System - Miekatrien Sterck and Geert Bouckaert
• 22. Applying the Common Assessment Framework in Europe - Nick Thijs and Patrick Staes
• Part VI Pulling it all Together
• Creating and Sustaining a Results-Oriented Performance Management Framework - John M. Kamensky and Jay Fountain
• About the Editors
• About the Contributors