ASTD TRAINERS WORKSHOP: Manager Skills Training
ASTD TRAINERS WORKSHOP: Manager Skills Training
Editor/Author
Atwood, Christee Gabour
Publication Year: 2008
Publisher: ATD Press
Single-User Purchase Price:
$49.00

Unlimited-User Purchase Price:
$73.50
ISBN: 978-1-56286-516-0
Category: Business, Finance & Economics - Management
Image Count:
189
Book Status: Available
Table of Contents
This title addresses basic leadership skills, coaching, motivation techniques, performance appraisals, effective presentation, meeting delivery, and much more.
Table of Contents
- Preface
- Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY
- How to Use This Workbook
- What's on the Website?
- Icons
- What to Do Next
- Chapter 2 KEY CONCEPTS OF MANAGER SKILLS
- Workshop Formats
- What to Do Next
- Chapter 3 ASSESSING YOUR ORGANIZATION'S NEEDS
- Overview of Assessment Procedures
- Analyzing Your Assessment Results
- What to Do Next
- Chapter 4 DESIGNING THE WORKSHOP
- Determining Workshop Goals
- Establishing a Learning Environment
- Getting the Word Out
- What to Do Next
- Chapter 5 FACILITATING THE WORKSHOP
- Workshop Preparations
- Participant Materials
- Principles of Effective Facilitation
- What to Do Next
- Chapter 6 EVALUATING THE WORKSHOP
- Expanded Evaluation Methods
- Criteria to Be Evaluated
- What to Do Next
- Chapter 7 ONE-HOUR PROGRAM
- Training Objectives
- Materials
- What to Do Next
- Chapter 8 HALF-DAY PROGRAM
- Training Objectives
- Materials
- What to Do Next
- Chapter 9 ONE-DAY PROGRAM
- Training Objectives
- Materials
- What to Do Next
- Chapter 10 TWO-DAY PROGRAM
- Training Objectives
- Materials
- What to Do Next
- Chapter 11 LEARNING ACTIVITIES
- Using the Website
- Tips for Trainers
- Learning Activity 11-1: Introductions
- Learning Activity 11-2: The Best Manager I Ever Knew …
- Learning Activity 11-3: Interpersonal Skills Practice
- Learning Activity 11-4: Coaching Session Dos and Don'ts
- Learning Activity 11-5: Motivating Employees
- Learning Activity 11-6: Resolving Conflict
- Learning Activity 11-7: Presentation Skills
- Learning Activity 11-8: Effective Meeting Exercise
- Learning Activity 11-9: Customer Service Practice
- Learning Activity 11-10: Business Writing Practice
- Learning Activity 11-11: Q&A Review Session
- Learning Activity 11-12: To Tell the Truth! Review
- Learning Activity 11-13: Time Management Exercise
- Learning Activity 11-14: Project Management Exercise
- Learning Activity 11-15: Decision Charts
- Learning Activity 11-16: Legal Issues
- Learning Activity 11-17: Performance Appraisal Practice
- Learning Activity 11-18: Creating Teams
- Learning Activity 11-19: Problem Solving Activity
- Learning Activity 11-20: Development Plan
- Chapter 12 TRAINING INSTRUMENTS, ASSESSMENTS, AND TOOLS
- Training Instrument 12-1: The Best Manager I Ever Knew …
- Training Instrument 12-2: Interpersonal Skills
- Training Instrument 12-3: Coaching Skills
- Training Instrument 12-4: Motivating Employees
- Training Instrument 12-5: Resolving Conflict
- Training Instrument 12-6: Presentation Skills
- Training Instrument 12-7: Effective Meetings
- Training Instrument 12-8: Customer Service
- Training Instrument 12-9: Business Writing
- Training Instrument 12-10: Time Management
- Training Instrument 12-11: Project Management Chart
- Training Instrument 12-12: Decision Charts
- Training Instrument 12-13: Legal Issues
- Training Instrument 12-14: Performance Appraisals
- Training Instrument 12-15: Creating Teams
- Training Instrument 12-16: Problem Solving
- Training Instrument 12-17: Development Plan
- Assessment 12-1: Manager Self-Assessment
- Assessment 12-2: Evaluation Form
- Tool 12-1: Coaching Notes
- Tool 12-2: Conflict Management Strategies
- Tool 12-3: Presentation Design Form
- Tool 12-4: Agenda Form
- Tool 12-5: Meeting Planning Form
- Tool 12-6: Minutes Format
- Tool 12-7: Brainstorming
- Tool 12-8: Customer Service Formula
- Tool 12-9: Business Writing Tips
- Tool 12-10: Time Management
- Tool 12-11: Project Management
- Tool 12-12: Decision Grid
- Tool 12-13: Decision Chart
- Tool 12-14: Assessment Chart
- Tool 12-15: Recordkeeping
- Tool 12-16: Performance Management Process
- Tool 12-17: Performance Appraisals
- Tool 12-18: Problem Solving
- Tool 12-19: Knowledge Management
- Tool 12-20: Individual Development Plan
- APPENDIX: USING THE WEBSITE
- Contents of the Website (www.ASTD.org/ManagerSkillsTraining)
- Computer Requirements
- Printing from the Website
- Adapting the PowerPoint Slides
- Showing the PowerPoint Presentations
- Resources
- About the Author