This title addresses basic leadership skills, coaching, motivation techniques, performance appraisals, effective presentation, meeting delivery, and much more.

Table of Contents

• Preface
• Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY
• How to Use This Workbook
• What's on the Website?
• Icons
• What to Do Next
• Chapter 2 KEY CONCEPTS OF MANAGER SKILLS
• Workshop Formats
• What to Do Next
• Chapter 3 ASSESSING YOUR ORGANIZATION'S NEEDS
• Overview of Assessment Procedures
• Analyzing Your Assessment Results
• What to Do Next
• Chapter 4 DESIGNING THE WORKSHOP
• Determining Workshop Goals
• Establishing a Learning Environment
• Getting the Word Out
• What to Do Next
• Chapter 5 FACILITATING THE WORKSHOP
• Workshop Preparations
• Participant Materials
• Principles of Effective Facilitation
• What to Do Next
• Chapter 6 EVALUATING THE WORKSHOP
• Expanded Evaluation Methods
• Criteria to Be Evaluated
• What to Do Next
• Chapter 7 ONE-HOUR PROGRAM
• Training Objectives
• Materials
• What to Do Next
• Chapter 8 HALF-DAY PROGRAM
• Training Objectives
• Materials
• What to Do Next
• Chapter 9 ONE-DAY PROGRAM
• Training Objectives
• Materials
• What to Do Next
• Chapter 10 TWO-DAY PROGRAM
• Training Objectives
• Materials
• What to Do Next
• Chapter 11 LEARNING ACTIVITIES
• Using the Website
• Tips for Trainers
• Learning Activity 11-1: Introductions
• Learning Activity 11-2: The Best Manager I Ever Knew …
• Learning Activity 11-3: Interpersonal Skills Practice
• Learning Activity 11-4: Coaching Session Dos and Don'ts
• Learning Activity 11-5: Motivating Employees
• Learning Activity 11-6: Resolving Conflict
• Learning Activity 11-7: Presentation Skills
• Learning Activity 11-8: Effective Meeting Exercise
• Learning Activity 11-9: Customer Service Practice
• Learning Activity 11-10: Business Writing Practice
• Learning Activity 11-11: Q&A Review Session
• Learning Activity 11-12: To Tell the Truth! Review
• Learning Activity 11-13: Time Management Exercise
• Learning Activity 11-14: Project Management Exercise
• Learning Activity 11-15: Decision Charts
• Learning Activity 11-16: Legal Issues
• Learning Activity 11-17: Performance Appraisal Practice
• Learning Activity 11-18: Creating Teams
• Learning Activity 11-19: Problem Solving Activity
• Learning Activity 11-20: Development Plan
• Chapter 12 TRAINING INSTRUMENTS, ASSESSMENTS, AND TOOLS
• Training Instrument 12-1: The Best Manager I Ever Knew …
• Training Instrument 12-2: Interpersonal Skills
• Training Instrument 12-3: Coaching Skills
• Training Instrument 12-4: Motivating Employees
• Training Instrument 12-5: Resolving Conflict
• Training Instrument 12-6: Presentation Skills
• Training Instrument 12-7: Effective Meetings
• Training Instrument 12-8: Customer Service
• Training Instrument 12-9: Business Writing
• Training Instrument 12-10: Time Management
• Training Instrument 12-11: Project Management Chart
• Training Instrument 12-12: Decision Charts
• Training Instrument 12-13: Legal Issues
• Training Instrument 12-14: Performance Appraisals
• Training Instrument 12-15: Creating Teams
• Training Instrument 12-16: Problem Solving
• Training Instrument 12-17: Development Plan
• Assessment 12-1: Manager Self-Assessment
• Assessment 12-2: Evaluation Form
• Tool 12-1: Coaching Notes
• Tool 12-2: Conflict Management Strategies
• Tool 12-3: Presentation Design Form
• Tool 12-4: Agenda Form
• Tool 12-5: Meeting Planning Form
• Tool 12-6: Minutes Format
• Tool 12-7: Brainstorming
• Tool 12-8: Customer Service Formula
• Tool 12-9: Business Writing Tips
• Tool 12-10: Time Management
• Tool 12-11: Project Management
• Tool 12-12: Decision Grid
• Tool 12-13: Decision Chart
• Tool 12-14: Assessment Chart
• Tool 12-15: Recordkeeping
• Tool 12-16: Performance Management Process
• Tool 12-17: Performance Appraisals
• Tool 12-18: Problem Solving
• Tool 12-19: Knowledge Management
• Tool 12-20: Individual Development Plan
• APPENDIX: USING THE WEBSITE
• Contents of the Website (www.ASTD.org/ManagerSkillsTraining)
• Computer Requirements
• Printing from the Website
• Adapting the PowerPoint Slides
• Showing the PowerPoint Presentations
• Resources
• About the Author