This practical handbook covers best practices of learning evaluation and includes information about using technology and evaluating e-learning. Broad subject areas are evaluation planning, data collection, data analysis, and reporting, how to use data, and several case studies.

Table of Contents

• Foreword
• Introduction
• Acknowledgments
• Section I: Evaluation Planning
• 1 Identifying Stakeholder Needs Lizette Zuniga
• 2 Developing Powerful Program Objectives Heather M. Annulis and Cyndi H. Gaudet
• 3 Planning Your Evaluation Project Donald J. Ford
• Section II: Data Collection
• 4 Using Surveys and Questionnaires Caroline Hubble
• 5 Designing a Criterion-Referenced Test Sharon A. Shrock and William C. Coscarelli
• 6 Conducting Interviews Anne F. Marrelli
• 7 Conducting Focus Groups Lisa Ann Edwards
• 8 Action Planning as a Performance Measurement and Transfer Strategy Holly Burkett
• 9 The Success Case Method: Using Evaluation to Improve Training Value and Impact Robert O. Brinkerhoff and Timothy P. Mooney
• 10 Using Performance Records Ronald H. Manalu
• Section III: Data Analysis
• 11 Using Statistics in Evaluation George R. Mussoline
• 12 Analyzing Qualitative Data Keenan (Kenni) Crane
• 13 Isolating the Effects of the Program Bruce C. Aaron
• 14 Converting Measures to Monetary Value Patricia Pulliam Phillips
• 15 Identifying Program Costs Judith F. Cardenas
• 16 Calculating the Return-on-Investment Patricia Pulliam Phillips
• 17 Estimating the Future Value of Training Investments Daniel McLinden
• Section IV: Measurement and Evaluation at Work
• 18 Reporting Evaluation Results Tom Broslawsky
• 19 Giving CEOs the Data They Want Jack J. Phillips
• 20 Using Evaluation Results James D. Kirkpatrick and Wendy Kayser Kirkpatrick
• 21 Implementing and Sustaining a Measurement and Evaluation Practice Debi Wallace
• 22 Selecting Technology to Support Evaluation Kirk Smith
• 23 Evaluating mLearning Cathy A. Stawarski and Robert Gadd
• 24 Evaluating Leadership Development Emily Hoole and Jennifer Martineau
• 25 Evaluating a Global Sales Training Program Frank C. Schirmer
• 26 Evaluating Technical Training Toni Hodges DeTuncq
• 27 Evaluating Traditional Training versus Computer Simulation Training for Leader Development Alice C. Stewart and Jacqueline A. Williams
• Section V: Voices
• Robert O. Brinkerhoff
• Mary L. Broad
• Jac Fitz-enz
• Roger Kaufman
• Donald L. Kirkpatrick
• Jack J. Phillips
• Dana Gaines Robinson
• William J. Rothwell
• Epilogue
• About the Editor of "Voices"
• Appendix: Answers to Exercises
• About the Editor