As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

Table of Contents

• Preface to the Third Edition
• Acknowledgments
• Chapter 1. Public Administration and the New Public Management
• Chapter 2. The Roots of the New Public Service
• Chapter 3. Serve Citizens, Not Customers
• Chapter 4. Seek the Public Interest
• Chapter 5. Value Citizenship over Entrepreneurship
• Chapter 6. Think Strategically, Act Democratically
• Chapter 7. Recognize That Accountability Isn't Simple
• Chapter 8. Serve Rather than Steer
• Chapter 9. Value People, Not Just Productivity
• Chapter 10. The New Public Service and Citizen Engagement: Action Recommendations
• Chapter 11. The New Public Service: Cases and Examples
• Chapter 12. Conclusion
• References
• About the Authors