This rich resource includes a global focus, backed by the latest research on different aspects of international business carried out in different parts of the world.

Table of Contents

• List of Figures
• List of Tables
• Contributors
• Acknowledgements
• The Eight Dimensions of International Business David J. Newlands and Mark J. Hooper
• DIMENSION 1: INTERNATIONAL PERSPECTIVES
• 1 International Business – Operating Abroad David Trigg and Marie C. Trigg
• 2 International Strategy Management Mark J. Hooper
• 3 International Business Ethics David Kimber and Fran Siemensma
• DIMENSION 2: RELATIONSHIP MANAGEMENT
• 4 Inter-Firm Collaboration and Partnering: A Key Competence to Satisfy Demand Maria Veludo
• 5 International Negotiation Brooks C. Holtom
• DIMENSION 3: SUPPLY CHAIN MANAGEMENT
• 6 Social and Environmental Management Mark J. Hooper with Alkiviadis Tromaras
• 7 Managing Mergers and Acquisitions Zoltán Antal-Mokos
• 8 Supply Chain Management Douglas MacBeth
• 9 International Purchasing Management David J. Newlands
• 10 Reverse Logistics Isabel Fernández
• DIMENSION 4: REGIONAL AND COUNTRY SPECIFIC DIFFERENCES
• 11 Human Resource Management's Relationship to Company Performance Nada Zupan
• 12 International Human Resource Management Hedley Malloch
• 13 Employment Relations in a Global Networked Economy Sandra Jones
• 14 Human Resources Management Practices within Japanese Companies Peter Firkola
• DIMENSION 5: MARKETING AND SALES
• 15 Doing Business in Western Europe Simon A. Mercado
• 16 Doing Business in NAFTA Coral R. Snodgrass
• 17 Direct Marketing – A Global Perspective Tim Lyons
• 18 Retail Merchandising and Sales Promotions Mayo de Juan Vigaray and Beyza Gültekin
• 19 Services Marketing: An Overview and Relational Approach of the B2B Setting Ruben Chumpitaz and Nicholas G. Paparoidamis
• DIMENSION 6: COST MANAGEMENT
• 20 Strategic Cost Management Roby B. Sawyers
• 21 Strategic Management of Not-for-Profit Organizations Steve Molloy
• DIMENSION 7: INNOVATION AND QUALITY
• 22 The Quality Management Situation – An Introduction Kevin Laframboise
• 23 Technology and Innovation Management David J. Newlands
• 24 Managing Knowledge Strategically Sandra Jones
• 25 Tacit Knowledge and Implicit Learning Keith Dawes
• DIMENSION 8: BUSINESS TRANSFORMATION
• 26 Service Operations Management Erkan Bayraktar
• 27 International Transportation, Shipping and Logistics Phil Scott
• 28 Supplier Development David J. Newlands
• 29 International Entrepreneurship: Developing Cross-cultural Entrepreneurial Competence Olga Muzychenko
• 30 Change Management – Realizing the Transformation David J. Newlands
• 31 International Business Training using a Supply Chain Game David J. Newlands