Provides a decision-making framework and guide to improving the experience of care from the individual patient's perspective.

Table of Contents

• Contributors
• Preface
• Acknowledgments
• 1. Overview and Framework of Person-Focused Health Care Management - Zimmerman Donald L.
• SECTION I: CLINICAL MANAGEMENT
• 2. Person-Focused Care and the Physician: Emphasizing the Human Condition - Rickert James B.
• 3. Creating Patient- and Family-Focused Care in the Intensive Care Unit - Netzer Giora and Davidson Judy E.
• 4. The Role of the Health Care Manager in Designing and Leading a Person-Centered Ambulatory Care Practice - Phillips Kathryn E., Mann Ziva, and Sugarman Jonathan R.
• 5. The Place of the Medical Office in Health Care - DeWeese Sandy and Reiter Jennifer
• 6. Exploring Person Centeredness in Long-Term Care - Wolf Jason A., Palmer Stacy, and Mayer Robert N.
• SECTION II: SYSTEMS MANAGEMENT
• 7. Paying for Person-Centered Care: The Role of Health Care Payment and Quality Policy - Hughes Richard H. IV and Atlas Robert F.
• 8. Legal and Ethical Issues in Person-Centered Care - Hughes Richard H. IV
• 9. Regulatory Compliance and Policy - Whipple Charles R. and Osborn-Harrison Denise G.
• 10. Health Care Managers Leading the Way to Higher Adoption Rates of Informatics Designed to Enhance the Patient Experience Across the Continuum of Care - Martinez Kathleen
• 11. Critical Facets of a Person-Focused Supply Chain Management Hospital System: Including Lessons Learned From the University of Michigan Health System, Ann Arbor, Michigan - Croocks Rolando R. and Jones Kori
• 12. Preventing Medical Errors: Using the Seven Pillars Approach to Advance Authentic Patient-Centered Care and Improve the Safety of Care - Hatlie Martin J., Malizzo Robert, and Malizzo Barbara
• SECTION III: PATIENT (PERSON) MANAGEMENT
• 13. Why Person- and Family-Centered Care? - Disch Joanne
• 14. The Patient Empathy Project: A Study of Patient Fears - Sweeney Colleen E.
• 15. Avoiding Diagnostic Fixation Errors: A Person-Focused Approach to Human Factors Analysis - Venditti Ellen Grady
• 16. The Patient's Role in Care: How Far Have We Come? - Kaplan Sherrie H. and Greenfield Sheldon
• CONCLUSION
• 17. Summary and Conclusion - Osborn-Harrison Denise G.