The SAGE Handbook of Service-Dominant Logic

Editors: Vargo, Stephen L. and Lusch, Robert F.
Publication Year: 2018
Publisher: Sage UK

Single-User Purchase Price: $185.00
Unlimited-User Purchase Price: $277.50
ISBN: 978-1-5264-0283-7
Category: Philosophy
Image Count: 55
Book Status: Available
Table of Contents

The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

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Table of Contents

  • List of Figures
  • List of Tables
  • Notes on Editors and Contributors
  • Foreword: Service Economy, Service Ecology, and Service Morality - David Schmidtz
  • Preface - David Schmidtz
  • Part I Introduction and Background - Stephen L. Vargo
  • Preface Stephen L. Vargo
  • 1. An Overview of Service-Dominant Logic Robert F. Lusch and Stephen L. Vargo
  • 2. Services in Society and Academic Thought: An Historical Analysis [Reprint] Stephen L. Vargo and Fred W. Morgan
  • 3. Why Service-Dominant Logic? Kaisa Koskela-Huotari and Stephen L. Vargo
  • Part II Value Cocreation - Janet R. McColl-Kennedy
  • Preface Janet R. McColl-Kennedy
  • 4. Value Cocreation: Conceptualizations, Origins, and Developments Janet R. McColl-Kennedy and Lilliemay Cheung
  • 5. Value Cocreation: An Ecosystem Perspective Pennie Frow and Adrian Payne
  • 6. The Cocreation of Brands Hope Jensen Schau, Albert M. Muñiz Jr. and Melissa Archpru Akaka
  • 7. The Contextual Nature of Value and Value Cocreation Anu Helkkula, Apramey Dube and Eric Arnould
  • Part III Service Exchange - Melissa Archpru Akaka
  • Preface Melissa Archpru Akaka
  • 8. Reframing Exchange: A Service-Ecosystems Perspective Melissa Archpru Akaka and Jennifer D. Chandler
  • 9. Ethical Foundations for Exchange in Service Ecosystems Patrick E. Murphy and Gene R. Laczniak
  • 10. The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens - Satoko Suzuki and Yutaka Yamauchi
  • 11. How Service Exchange Drives Market (Re)formation Angeline Nariswari
  • Part IV Service Ecosystems - Irene Ng
  • Preface Irene Ng
  • 12. Service Ecosystems: A Timely Worldview for a Connected, Digital and Data-Driven Economy Irene Ng and Susan Wakenshaw
  • 13. Systems Behaviour and Implications for Service-Dominant Logic Philip Godsiff, Roger Maull and Phil Davies
  • 14. The Study of Service: From Systems to Ecosystems to Ecology Irene Ng, Paul P. Maglio, Jim Spohrer and Susan Wakenshaw
  • 15. Service Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspective Javier Reynoso, Sergio Barile, Marialuisa Saviano and Jim Spohrer
  • Part V Institutions and Institutional Arrangements - Michael Kleinaltenkamp
  • Preface Michael Kleinaltenkamp
  • 16. Institutions and Institutionalization Michael Kleinaltenkamp
  • 17. Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective Ingo Oswald Karpen and Michael Kleinaltenkamp
  • 18. Institutional Change in Service Ecosystems Jaakko Siltaloppi and Heiko Wieland
  • 19. Institutional Work for Value Co-Creation: Navigating amid Power and Persistence Olivier Berthod, Markus Helfen and Jörg Sydow
  • Appendix 19.1 Forms of institutional work: A selected overview
  • Part VI Resources and Resource Integration - Linda Peters
  • Preface Linda Peters
  • 20. Resource Integration: Concepts and Processes Linda Peters
  • 21. The Sustainability of Service Ecosystems Helge Löbler
  • 22. Emergence of Novel Resources in Service Ecosystems Kaisa Koskela-Huotari, Bo Edvardsson and Bård Tronvoll
  • 23. Resource Integration Processes: The Dialectic of Presence and Absence Linda Peters
  • Part VII Actors and Practices - Hans Kjellberg and Suvi Nenonen
  • Preface Hans Kjellberg and Suvi Nenonen
  • 24. Analyzing Service Processes at the Micro Level: Actors and Practices Hans Kjellberg, Suvi Nenonen and Karim Marini Thomé
  • Appendix 1. A note on the literature reviews Hans Kjellberg and Suvi Nenonen
  • 25. Untangling the a priori Differentiation of Service-Exchanging Actors Daniela Corsaro and Lars-Gunnar Mattsson
  • 26. Using Practice Theory for Understanding Resource Integration in S-D Logic: A Multinational Study of Leading-Edge Consumers Oskar Korkman and Luis Araujo
  • 27. Attending to Actors and Practices: Implications for Service-Dominant Logic Hans Kjellberg
  • Part VIII Innovation - Marja Toivonen
  • Preface Marja Toivonen
  • 28. The Need for a New Innovation Paradigm and the Contribution of Service-Dominant Logic Marja Toivonen and Kyoichi Kijima
  • 29. A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation Heiko Wieland, Stephen L. Vargo, Melissa Archpru Akaka and Brad Barbeau
  • 30. Enhancing the Understanding of Processes and Outcomes of Innovation: The Contribution of Effectuation to S-D Logic Valtteri Kaartemo, Christian Kowalkowski and Bo Edvardsson
  • 31. A Dynamic Alternative to Linear Views on Innovation: Combining Innovating in Practice with Expansive Learning Cristina Mele and Tiziana Russo-Spena
  • Part IX Midrange Theory - Roderick J. Brodie
  • Preface Roderick J. Brodie
  • 32. Advancing Knowledge about Service-Dominant Logic: The Role of Midrange Theory Roderick J. Brodie and Helge Löbler
  • 33. Tracking the Evolution of Engagement Research: Illustration of Midrange Theory in the Service-Dominant Paradigm Elina Jaakkola, Jodie Conduit and Julia Fehrer
  • 34. Developing Midrange Theory for Emerging Markets: A Service-Dominant Logic Perspective Jaqueline Pels and Cristina Mele
  • 35. Bridging S-D Logic and Business Practice with Midrange Theory: From Dichotomies to Relational Dualities and Beyond, in Central Marketing Concepts Peter Ekman and Jimmie Röndell
  • Part X Extending Service-Dominant Logic - Kaj Storbacka
  • Preface Kaj Storbacka
  • 36. Extending Service-Dominant Logic – Outside Marketing and Inside Managerial Practice Kaj Storbacka
  • 37. Extending Innovation – from Business Model Innovation to Innovation in Service Ecosystems Julia M. Jonas, David Sörhammar and Jimmie Röndell
  • 38. Designing for Service: From Service-Dominant Logic to Design Practice (and Vice Versa) Charlotta Windahl and Katarina Wetter-Edman
  • 39. On the Impact of Autonomous Technologies on Human-centered Service Systems Paul P. Maglio and Chiehyeon Lim
  • Part XI Reflections and Prospects - Stephen L. Vargo
  • Preface Stephen L. Vargo
  • 40. Toward a Grand View of Service: The Role of Service-Dominant Logic Evert Gummesson
  • 41. Service-Dominant Logic: Backward and Forward Stephen L. Vargo
  • Glossary