The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

Table of Contents

• List of Figures
• List of Tables
• Notes on Editors and Contributors
• Foreword: Service Economy, Service Ecology, and Service Morality - David Schmidtz
• Preface - David Schmidtz
• Part I Introduction and Background - Stephen L. Vargo
• Preface Stephen L. Vargo
• 1. An Overview of Service-Dominant Logic Robert F. Lusch and Stephen L. Vargo
• 2. Services in Society and Academic Thought: An Historical Analysis [Reprint] Stephen L. Vargo and Fred W. Morgan
• 3. Why Service-Dominant Logic? Kaisa Koskela-Huotari and Stephen L. Vargo
• Part II Value Cocreation - Janet R. McColl-Kennedy
• Preface Janet R. McColl-Kennedy
• 4. Value Cocreation: Conceptualizations, Origins, and Developments Janet R. McColl-Kennedy and Lilliemay Cheung
• 5. Value Cocreation: An Ecosystem Perspective Pennie Frow and Adrian Payne
• 6. The Cocreation of Brands Hope Jensen Schau, Albert M. Muñiz Jr. and Melissa Archpru Akaka
• 7. The Contextual Nature of Value and Value Cocreation Anu Helkkula, Apramey Dube and Eric Arnould
• Part III Service Exchange - Melissa Archpru Akaka
• Preface Melissa Archpru Akaka
• 8. Reframing Exchange: A Service-Ecosystems Perspective Melissa Archpru Akaka and Jennifer D. Chandler
• 9. Ethical Foundations for Exchange in Service Ecosystems Patrick E. Murphy and Gene R. Laczniak
• 10. The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens - Satoko Suzuki and Yutaka Yamauchi
• 11. How Service Exchange Drives Market (Re)formation Angeline Nariswari
• Part IV Service Ecosystems - Irene Ng
• Preface Irene Ng
• 12. Service Ecosystems: A Timely Worldview for a Connected, Digital and Data-Driven Economy Irene Ng and Susan Wakenshaw
• 13. Systems Behaviour and Implications for Service-Dominant Logic Philip Godsiff, Roger Maull and Phil Davies
• 14. The Study of Service: From Systems to Ecosystems to Ecology Irene Ng, Paul P. Maglio, Jim Spohrer and Susan Wakenshaw
• 15. Service Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspective Javier Reynoso, Sergio Barile, Marialuisa Saviano and Jim Spohrer
• Part V Institutions and Institutional Arrangements - Michael Kleinaltenkamp
• Preface Michael Kleinaltenkamp
• 16. Institutions and Institutionalization Michael Kleinaltenkamp
• 17. Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective Ingo Oswald Karpen and Michael Kleinaltenkamp
• 18. Institutional Change in Service Ecosystems Jaakko Siltaloppi and Heiko Wieland
• 19. Institutional Work for Value Co-Creation: Navigating amid Power and Persistence Olivier Berthod, Markus Helfen and Jörg Sydow
• Appendix 19.1 Forms of institutional work: A selected overview
• Part VI Resources and Resource Integration - Linda Peters
• Preface Linda Peters
• 20. Resource Integration: Concepts and Processes Linda Peters
• 21. The Sustainability of Service Ecosystems Helge Löbler
• 22. Emergence of Novel Resources in Service Ecosystems Kaisa Koskela-Huotari, Bo Edvardsson and Bård Tronvoll
• 23. Resource Integration Processes: The Dialectic of Presence and Absence Linda Peters
• Part VII Actors and Practices - Hans Kjellberg and Suvi Nenonen
• Preface Hans Kjellberg and Suvi Nenonen
• 24. Analyzing Service Processes at the Micro Level: Actors and Practices Hans Kjellberg, Suvi Nenonen and Karim Marini Thomé
• Appendix 1. A note on the literature reviews Hans Kjellberg and Suvi Nenonen
• 25. Untangling the a priori Differentiation of Service-Exchanging Actors Daniela Corsaro and Lars-Gunnar Mattsson
• 26. Using Practice Theory for Understanding Resource Integration in S-D Logic: A Multinational Study of Leading-Edge Consumers Oskar Korkman and Luis Araujo
• 27. Attending to Actors and Practices: Implications for Service-Dominant Logic Hans Kjellberg
• Part VIII Innovation - Marja Toivonen
• Preface Marja Toivonen
• 28. The Need for a New Innovation Paradigm and the Contribution of Service-Dominant Logic Marja Toivonen and Kyoichi Kijima
• 29. A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation Heiko Wieland, Stephen L. Vargo, Melissa Archpru Akaka and Brad Barbeau
• 30. Enhancing the Understanding of Processes and Outcomes of Innovation: The Contribution of Effectuation to S-D Logic Valtteri Kaartemo, Christian Kowalkowski and Bo Edvardsson
• 31. A Dynamic Alternative to Linear Views on Innovation: Combining Innovating in Practice with Expansive Learning Cristina Mele and Tiziana Russo-Spena
• Part IX Midrange Theory - Roderick J. Brodie
• Preface Roderick J. Brodie
• 32. Advancing Knowledge about Service-Dominant Logic: The Role of Midrange Theory Roderick J. Brodie and Helge Löbler
• 33. Tracking the Evolution of Engagement Research: Illustration of Midrange Theory in the Service-Dominant Paradigm Elina Jaakkola, Jodie Conduit and Julia Fehrer
• 34. Developing Midrange Theory for Emerging Markets: A Service-Dominant Logic Perspective Jaqueline Pels and Cristina Mele
• 35. Bridging S-D Logic and Business Practice with Midrange Theory: From Dichotomies to Relational Dualities and Beyond, in Central Marketing Concepts Peter Ekman and Jimmie Röndell
• Part X Extending Service-Dominant Logic - Kaj Storbacka
• Preface Kaj Storbacka
• 36. Extending Service-Dominant Logic – Outside Marketing and Inside Managerial Practice Kaj Storbacka
• 37. Extending Innovation – from Business Model Innovation to Innovation in Service Ecosystems Julia M. Jonas, David Sörhammar and Jimmie Röndell
• 38. Designing for Service: From Service-Dominant Logic to Design Practice (and Vice Versa) Charlotta Windahl and Katarina Wetter-Edman
• 39. On the Impact of Autonomous Technologies on Human-centered Service Systems Paul P. Maglio and Chiehyeon Lim
• Part XI Reflections and Prospects - Stephen L. Vargo
• Preface Stephen L. Vargo
• 40. Toward a Grand View of Service: The Role of Service-Dominant Logic Evert Gummesson
• 41. Service-Dominant Logic: Backward and Forward Stephen L. Vargo
• Glossary