The Handbook of Global Outsourcing and Offshoring
The Handbook of Global Outsourcing and Offshoring
Editors: Oshri, Ilan, Kotlarsky, Julia and Willcocks, Leslie P.
Publication Year: 2015
Publisher: Macmillan Publishers Ltd
Single-User Purchase Price:
$50.00

Unlimited-User Purchase Price:
$75.00
ISBN: 978-1-137-43744-0
Category: Business, Finance & Economics - Economics
Image Count:
34
Book Status: Available
Table of Contents
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
This book is found in the following Credo Collections:
Table of Contents
- List of Tables and Figures
- Acknowledgements
- Case Study Contributors
- Introduction
- Part I Making a Sourcing Decision
- 1 Overview of the Global Sourcing Marketplace
- 2 Sourcing Models: What and When to Outsource or Offshore
- 3 Country Attractiveness for Sourcing
- 4 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing
- Part II Building Sourcing Competencies
- 5 Supplier Configurations and Capabilities
- 6 Supplier Selection, Retained Management Capabilities and Legal Issues
- 7 Leveraging Knowledge and Expertise
- Part III Managing Sourcing Relationships
- 8 The Outsourcing Life Cycle and the Transition Phase
- 9 Governance of Outsourcing Relationships
- 10 Managing Globally Distributed Teams
- 11 Captive and Shared Service Centres
- 12 Innovation Through Outsourcing
- Appendix A
- References