The Handbook of Global Outsourcing and Offshoring

Editors: Oshri, Ilan, Kotlarsky, Julia and Willcocks, Leslie P.
Publication Year: 2015
Publisher: Macmillan Publishers Ltd

Single-User Purchase Price: $50.00
Unlimited-User Purchase Price: $75.00
ISBN: 978-1-137-43744-0
Category: Business, Finance & Economics - Economics
Image Count: 34
Book Status: Available
Table of Contents

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.

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Table of Contents

  • List of Tables and Figures
  • Acknowledgements
  • Case Study Contributors
  • Introduction
  • Part I Making a Sourcing Decision
  • 1 Overview of the Global Sourcing Marketplace
  • 2 Sourcing Models: What and When to Outsource or Offshore
  • 3 Country Attractiveness for Sourcing
  • 4 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing
  • Part II Building Sourcing Competencies
  • 5 Supplier Configurations and Capabilities
  • 6 Supplier Selection, Retained Management Capabilities and Legal Issues
  • 7 Leveraging Knowledge and Expertise
  • Part III Managing Sourcing Relationships
  • 8 The Outsourcing Life Cycle and the Transition Phase
  • 9 Governance of Outsourcing Relationships
  • 10 Managing Globally Distributed Teams
  • 11 Captive and Shared Service Centres
  • 12 Innovation Through Outsourcing
  • Appendix A
  • References