Decision Management: Concepts, Methodologies, Tools, and Applications is a compendium of the latest academic material on the control, support, usage, and strategies for implementing efficient decision making systems across a variety of industries and fields.

Table of Contents

• Editor-in-Chief
• Associate Editors
• Editorial Advisory Board
• Preface
• Section 1: Fundamental Concepts and Theories
• Chapter 1: Architecture Leadership and Systems Thinking
• ABSTRACT
• INTRODUCTION
• CONNECTEDNESS AND COMPLEXITY: THE REALITY OF INFORMATION AGE
• EVOLUTION OF ENTERPRISE ARCHITECTURE AND CHALLENGES
• APPLYING SYSTEMS THINKING IN ENTERPRISE ARCHITECTURE AND GOVERNANCE
• CASE STUDY: PERSONALIZED MEDICINES – SYSTEMS THINKING AND ARCHITECTURE LEADERSHIP
• RESEARCH TOPIC: FRAGILITY OF COMPLEX SYSTEMS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 2: Interactive Data Visualization to Understand Data Better
• ABSTRACT
• 1. BACKGROUND
• 2. METHOD
• 3. CASE STUDIES
• 4. DISCUSSION
• REFERENCES
• Chapter 3: An Initial Examination into the Associative Nature of Systems Concepts
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• METHODOLOGY
• FINDINGS
• DISCUSSION AND CONCLUSION
• REFERENCES
• Chapter 4: Predictive Analytics
• ABSTRACT
• INTRODUCTION
• 1. SIMPLE REGRESSION ANALYSIS
• 2. MULTIPLE LINEAR REGRESSION ANALYSIS
• 3. POLYNOMIAL REGRESSION
• 4. LOGISTIC REGRESSION
• 5. DISCRIMINANT ANALYSIS
• 6. MULTILEVEL MODELING
• FUTURE TRENDS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 5: The Meaning of System
• ABSTRACT
• INTRODUCTION
• THE THREE WAVES OF SYSTEMS SCIENCE
• CAS AND CHESS AS COMPLEMENTING WAYS OF SYSTEMS THINKING
• THE MEANING OF CHESS: SOME FINDINGS
• CONCLUSION
• REFERENCES
• Chapter 6: Research Challenges in Big Data Analytics
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• BIG DATA ARCHITECTURE
• BIG DATA CORE TECHNOLOGIES
• BIG DATA ANALYTICS
• RESEARCH CHALLENGES IN BIG DATA
• POTENTIAL SOLUTIONS TO BIG DATA CHALLENGES
• CONCLUSION
• REFERENCES
• Chapter 7: Use Team Building to Make the Most of Your Public-Private Partnerships
• ABSTRACT
• BACKGROUND
• INCIDENT COMMAND WORK GROUPS
• EMERGENCY OPERATIONS CENTER MANAGEMENT
• USING TEAM BUILDING TO ENHANCE PUBLIC-PRIVATE PARTNERSHIPS
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Section 2: Development and Design Methodologies
• Chapter 8: Designing Measures for Managing the Effectiveness for Integrated Service Delivery
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW: PERFORMANCE MEASUREMENT DESIGN AT SERVICE SYSTEM LEVEL
• EMPIRICAL EXAMINATION: CONTEXT AND METHODS OF RESEARCH
• RESULTS
• ANALYSIS OF FINDINGS
• DISCUSSION AND CONCLUSION
• REFERENCES
• Chapter 9: Asset Management for Buildings within the Framework of Building Information Modeling Development
• ABSTRACT
• INTRODUCTION
• BIM BACKGROUND
• ASSET MANAGEMENT FOR BUILDING AND FACILITIES
• CONCLUSION
• REFERENCES
• Chapter 10: A Cognitive Analytics Management Framework (CAM-Part 1)
• ABSTRACT
• INTRODUCTION
• THE SAMAS COGNITIVE FRAMEWORK
• COGNITIVE FRONTIER ANALYTIC FRAMEWORK CHARACTERISTICS
• SAMAS IMPLEMENTATION ROADMAP
• THE COBRA FRAMEWORK
• SAMAS ANALYTICAL FRONTIER VALUATION FOR SMART DECISION MAKING
• CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• KEY TERMS AND DEFINITIONS
• APPENDIX
• Chapter 11: Development of a Conceptual Framework for Performance Measurement of Pharmaceutical Supply Chain within Hospital
• ABSTRACT
• 1. INTRODUCTION
• 2. METHODOLOGY
• 3. LITERATURE REVIEW
• 4. RESULTS
• 5. FURTHER RESEARCH
• 6. CONCLUSION
• REFERENCES
• Chapter 12: Developing a Framework for the Visualisation of Learning Analytics in UK Higher Education
• ABSTRACT
• INTRODUCTION
• CURRENT ENVIRONMENT
• DESIGN AND DEVELOPMENT
• IMPLEMENTATION
• CONCLUSION
• FURTHER WORK
• CRITICAL EVALUATION
• REFERENCES
• Chapter 13: Transdisciplinary Science and Technology and Service Systems
• ABSTRACT
• INTRODUCTION
• EXEMPLIFIED SERVICE SYSTEM: REGIONAL ENERGY AGGREGATION SERVICE
• SYSTEMS APPROACHES TO SOLVING PROBLEMS AND BUILDING NEW SYSTEMS
• SERVICE SCIENCE AND ENGINEERING
• PRELIMINARY DESIGN STUDY FOR AGGREGATION SERVICES BASED ON SYSTEMS ENGINEERING FRAMEWORK
• TRANSDISCIPLINARY SCIENCE AND TECHNOLOGY
• CONCLUDING REMARKS
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 14: R&D Productivity in the Pharmaceutical Industry
• ABSTRACT
• INTRODUCTION
• METHOD
• RESULTS
• DISCUSSION
• FURTHER RESEARCH
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 15: Determinants of the Design and Use of PMS in Portuguese Government Agencies
• ABSTRACT
• INTRODUCTION
• PERFORMANCE MEASUREMENT INITIATIVES IN THE PORTUGUESE GOVERNMENT
• THEORETICAL BACKGROUND AND HYPOTHESES
• RESEARCH METHODOLOGY
• RESULTS
• DISCUSSION AND CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• APPENDIX
• Chapter 16: Adopting Balance Score Card in Higher Education
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• WHAT IS THE BALANCED SCORECARD?
• PERFORMANCE MEASUREMENT IN HIGHER EDUCATION INSTITUTES
• PERFORMANCE MEASUREMENT INDICATORS
• BALANCED SCORECARD AND PERFORMANCE MEASUREMENT
• DISCUSSION
• CONCLUSION
• REFERENCES
• Chapter 17: Social Media Performance Measurement
• ABSTRACT
• INTRODUCTION
• THEORETICAL BACKGROUND: SOCIAL MEDIA AND SOCIAL NETWORKS
• SOCIAL MEDIA AND WORD-OF-MOUTH
• SOCIAL MEDIA AND CUSTOMER ENGAGEMENT
• SOCIAL MEDIA PERFORMANCE MEASUREMENT
• SOCIAL ROLES AND SOCIAL INTERACTIONS
• SOCIAL MEDIA PERFORMANCE METRICS
• SOCIAL MEDIA PERFORMANCE MEASUREMENT AS AN INTEGRAL PART OF A MARKETING INFORMATION SYSTEM
• MANAGERIAL IMPLICATIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 18: Designing BioSim
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• MAIN
• KEY DESIGN CONSIDERATIONS IN BIOSIM FIRST-PERSON GAMES
• RULES OF PLAY: THE CASES OF BEESIM AND ANTSIM
• POSSIBILITIES FOR TRANSFER
• CONCLUSION
• FUTURE RESEARCH
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 19: Complexity Theory and System Dynamics for Project Risk Management
• ABSTRACT
• INTRODUCTION
• SYSTEMS
• SYSTEM DYNAMICS
• PROJECT RISK MANAGEMENT
• SOLUTIONS AND RECOMMENDATION
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• APPENDIX: SYSTEM LABELS
• Chapter 20: Information Systems as the Key Enabler in Engineer-to-Order Supply Chain Management
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• INFORMATION SYSTEMS IN MANUFACTURING
• INFORMATION SYSTEMS IN ETO SUPPLY CHAIN MANAGEMENT
• SOLUTIONS AND RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• Chapter 21: Stereo Vision-Based Object Matching, Detection, and Tracking
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• STEREO VISION-BASED OBJECT MATCHING
• STEREO VISION-BASED OBJECT DETECTION
• STEREO VISION-BASED OBJECT TRACKING
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 22: An Integrated Risk Management Framework
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• TOWARDS AN INTEGRATED FRAMEWORK
• DEMONSTRATION CASE
• DISCUSSION AND OUTLOOK
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 23: Applying Agility and Living Service Systems Thinking to Enterprise Architecture
• ABSTRACT
• INTRODUCTION
• RESEARCH CONTEXT
• RESEARCH METHOD
• THEORETICAL BACKGORUND AND MODEL DEVLOPMENT
• THE ADAPTIVE ENTERPRISE SERVICE SYSTEM MODEL
• DISCUSSION
• CONCLUSION
• REFERENCES
• Chapter 24: A Framework for Developing Management Intelligent Systems
• ABSTRACT
• 1. INTRODUCTION
• 2. BACKGROUND
• 3. INTELLIGENT SYSTEMS FOR MANAGEMENT
• 4. INTELLIGENT SYSTEMS FOR MANAGEMENT DECISION MAKING
• 5. A FRAMEWORK FOR DEVELOPING MIS
• 6. A STRATEGIC MODEL FOR MANAGEMENT INTELLIGENT SYSTEMS
• 7. THEORETICAL, MANAGERIAL AND PRACTICAL IMPLICATIONS
• 8. RELATED WORK AND LIMITATIONS
• 9. CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 25: Cultural Integration with Strategic Decision-Making Process in Determining Innovation Performance
• ABSTRACT
• INTRODUCTION
• THEORETICAL BACKGROUND
• HYPOTHESIS DEVELOPMENT
• RESEARCH METHODOLOGY
• RESULTS
• DISCUSSION OF RESULTS
• LIMITATIONS AND FUTURE STUDIES
• ACKNOWLEDGMENT
• REFERENCES
• Section 3: Tools and Technologies
• Chapter 26: The Impact of Balance Score Card Implementation on Supply Chain Firms
• ABSTRACT
• INTRODUCTION
• RESEARCH METHODOLOGY AND DATA COLLECTION
• LITERATURE REVIEW
• BSC IMPLEMENTATION AND IMPACT
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 27: Data Visualization
• ABSTRACT
• INTRODUCTION
• HISTORY OF DATA VISUALIZATION
• BENEFITS OF VISUALIZATION
• CONCLUSION
• REFERENCES
• Chapter 28: Quantification of Corporate Performance Using Fuzzy Analytic Network Process
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• LITERATURE REVIEW
• METHODOLOGY
• ANP BASED PERFORMANCE MEASUREMENT SYSTEM: E-COMMERCE CASE
• DISCUSSION
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• APPENDIX
• Chapter 29: Technology-Driven Online Marketing Performance Measurement
• ABSTRACT
• INTRODUCTION
• EXTANT RESEARCH LIMITATIONS
• METHOD
• CURRENT PERFORMANCE MEASUREMENT PRACTICES IN AFFILIATE MARKETING
• DRIVERS OF CHANGE
• NATURE OF CHANGE
• THEORETICAL IMPLICATIONS
• PRACTICAL IMPLICATIONS
• LIMITATIONS
• FUTURE RESEARCH AGENDA
• REFERENCES
• Chapter 30: The Role of Sustainable Performance Measurement System in Global Supply Chain
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• SUSTAINABLE PERFORMANCE MEASUREMENT SYSTEM IN GLOBAL SUPPLY CHAIN
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READINGS
• KEY TERMS AND DEFINITIONS
• Chapter 31: Performance Measurement
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• MAIN FOCUS OF THE CHAPTER
• CATEGORIZATION OF KPIS FOR PERFORMANCE MEASUREMENT IN RETAIL
• SOLUTIONS AND RECOMMENDATIONS
• 1. TRANSPORT OPTIMIZATION
• 2. INFORMATION TECHNOLOGY OPTIMIZATION
• 3. INVENTORY OPTIMIZATION
• 4. RESOURCE OPTIMIZATION
• 5. FINANCIAL PERFORMANCE OF THE FIRM
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 32: Static Text-Based Data Visualizations
• ABSTRACT
• INTRODUCTION
• A REVIEW OF THE LITERATURE
• COMMON STATIC TEXT-BASED VISUALIZATIONS
• TEXT-BASED DATA VISUALIZATIONS LIST
• UNDERLYING DATA
• CLASSIC STRUCTURES
• CONCEPTUAL VISUALIZATIONS
• STATIC TEXT-BASED DATA VISUALIZATIONS
• GEOSPATIAL VISUALIZATION
• DYNAMISM AND CHANGES OVER TIME
• DISCUSSION
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 33: Information Quality Assessment for Asset Management Systems
• ABSTRACT
• INTRODUCTION
• ASSET MANAGEMENT
• SCOPE OF INFORMATION IN ASSET MANAGEMENT
• BASIS OF IQ ASSESSMENT FRAMEWORK
• THE CASE STUDY
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 34: Systems Thinking to Improve E-Government Evaluation
• ABSTRACT
• INTRODUCTION
• E-GOVERNMENT
• DOMINANT E-GOVERNMENT EVALUATION MODELS: FEATURES AND CRITICISMS
• SYSTEMS THINKING FOR E-GOVERNMENT EVALUATION
• TAKING E-GOVERNMENT EVALUATION FORWARD: PROPOSED STRATEGIES
• CONCLUSION
• REFERENCES
• Chapter 35: Leverage Healthcare Data Assets with Predictive Analytics
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• STUDY METHODOLOGY AND DESIGN
• SOLUTIONS AND RECOMMENDATIONS
• DISCUSSION AND FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 36: An Empirical Study of the Balanced Scorecard Model
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• RESEARCH METHOD
• DATA ANALYSIS AND RESULTS
• FINDINGS AND IMPLICATIONS
• LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
• REFERENCES
• Chapter 37: 3rd Order Analytics Demand Planning
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• OUR APPROACH TO THE INTEGRATION OF BI AND PREDICTIVE ANALYTICS
• THE CASE STUDY
• DEFINING OUR NOTION OF THE ORDERS OF ANALYTICS
• A CASE STUDY INTEGRATING 3 ORDER AND 2 ORDER ANALYTICS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 38: Transformation Mechanisms in the Business Model/Business Process Interface
• ABSTRACT
• INTRODUCTION AND THEORETICAL BACKGROUND
• THE TOP-DOWN (BM TO BP) INTERFACE
• THE BOTTOM-UP (BP TO BM) INTERFACE
• FUTURE RESEARCH DIRECTION
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 39: Applying Balanced Scorecard in Non-Government Organizations
• ABSTRACT
• INTRODUCTION
• SPECIFICITY OF STRATEGIC MANAGEMENT IN NON-GOVERNMENTAL ORGANIZATIONS
• BASIC ELEMENTS OF STRATEGIC MANAGEMENT
• PERFORMANCE MANAGEMENT
• BSC CHARACTERISTICS
• BALANCED SCORECARD FOR NGOs
• THE EXAMPLE OF THE SCORECARD STRATEGIC STUDY FOR NON-GOVERNMENTAL ORGANIZATION
• RECOMMENDATIONS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 40: From “Don’t Ask, Just Trust” to “Trust Those Who are Accountable”
• ABSTRACT
• INTRODUCTION
• THE FOCUS OF THE INQUIRY
• THE ADOPTION OF STATE OF THE ART MEASUREMENT SCIENCE
• MEASUREMENT IS GLOBAL BUT EVALUATION IS LOCAL
• THE VALIDITY OF THE TOOLS IN MEASURING QUALITY
• VARIATION IN THE DEFINITION OF VALIDITY
• A VALID MEASURE VS. A TRUSTWORTHY INTERPRETER
• A PARTIAL SOLUTION TO LACK OF EVIDENCE AND QUESTIONS ABOUT VALIDITY
• THE CONSTRUCT VALIDITY OF THE PERFORMANCE MEASUREMENT TOOL
• USEFULNESS OF THE TOOL TOWARD PERFORMANCE IMPROVEMENT
• HOW DO WE APPROACH POLICY MAKERS WITH OUR MESSAGE TO IMPROVE THE EXISTING SYSTEM?
• CONCLUSION
• REFERENCES
• Chapter 41: Four Eras of CRM Selling
• ABSTRACT
• INTRODUCTION
• SALES 1.0: THE ERA OF PRODUCT TO SOLUTION SELLING (1980-1995)
• SALES 1.0: SALES SOFTWARE ERA SUMMARY
• SALES 2.0: THE ERA OF CUSTOMER INTIMACY (1995-2010)
• SALES 2.0: SALES SOFTWARE ERA
• SALES 2.0: SALES SOFTWARE ERA SUMMARY
• SALES 3.0: THE ERA OF SOCIAL CRM (2010-2013)
• SALES 3.0: SOCIAL CRM SOFTWARE SOLUTIONS
• SALES 3.0: SUMMARY
• SALES 4.0: THE ERA OF SALES INSIGHTS: THE SCIENCE OF SELLING (2014-2018)
• THE SCIENCE OF SELLING: CRACKING THE SALES PERFORMANCE GAPS
• SALES 4.0: SALES SOFTWARE ERA SUMMARY
• RETHINKING THE PAST: STRIVING FOR SIMPLICITY
• LOOKING AHEAD
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 42: Improving Supply Chain Delivery Performance Using Lean Six Sigma
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• A GENERALIZED SIX SIGMA BASED SUPPLY CHAIN DELIVERY MODEL
• DISCUSSION
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 43: A Decision Model on Corporate Social Responsibility and Business Strategies
• ABSTRACT
• INTRODUCTION: CORPORATE SOCIAL RESPONSIBILITY AS A NEW FRAMEWORK FOR ACTION OF BUSINESSES
• RELEVANT MODELS AND GENERAL AREAS ON CORPORATE SOCIAL RESPONSIBILITY
• A RECENT HISTORICAL OVERVIEW ON BUSINESS PERFORMANCE MEASUREMENT
• RECENT TRENDS AND TOOLS FOR BUSINESS CSR PERFORMANCE MEASUREMENT
• CONCLUSION
• REFERENCES
• Chapter 44: Development of Key Performance Measures for Sustainable Manufacturing in Global SMEs
• ABSTRACT
• 1. INTRODUCTION
• 2. LITERATURE REVIEW
• 3. PROPOSED KEY PERFORMANCE INDICATORS
• 4. PILOT STUDY
• 5. CONCLUSION AND FUTURE RESEARCH
• REFERENCES
• Chapter 45: A Conceptual Model for Measuring Reverse Logistics Performance in Automobile Industry
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• REVERSE LOGISTICS IN AUTO INDUSTRY
• RESEARCH METHODOLOGY
• INTRODUCING THE CONCEPTUAL MODEL OF REVERSE LOGISTICS
• CONFIRMATORY OPERATIVE ANALYSIS OF MEASUREMENT MODEL
• CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 46: Business Excellence Strategies for SME Sustainability in India
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• SMEs AND EXCELLENCE MODELS
• SOLUTIONS AND RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 47: 3D Modeling for Environmental Informatics
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• PARAMETRIC POSE MANIFOLD
• EXPERIMENTS
• CONCLUSION
• REFERENCES
• Chapter 48: Infusing Yourself into the Backstory
• ABSTRACT
• INTRODUCTION
• HISTORICAL APPROACH TO CASE STUDY RESEARCH
• MULTIDIMENSIONAL PERSPECTIVE TO CASE STUDY RESEARCH
• CONCLUSION: THE SOLUTION IN SEARCH OF A PROBLEM
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 49: An Information System Framework and Prototype for Collaboration and Standardization in Chinese Liquor Production
• ABSTRACT
• 1. INTRODUCTION
• 2. LITERATURE REVIEW
• 3. LIQUOR PRODUCTION PROCESSES
• 5. SYSTEM IMPLEMENTATION: ABC GROUP AS A CASE
• 6. DISCUSSIONS
• 7. CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 50: Performance Measurement Systems and Firms’ Characteristics
• ABSTRACT
• 1. INTRODUCTION
• 2. REVIEW OF LITERATURE
• 3. RESEARCH METHOD
• 4. ANALYSIS AND DISCUSSION OF FINDINGS
• 5. CONCLUSION AND RECOMMENDATIONS
• REFERENCES
• APPENDIX: SAMPLE OF THE RESEARCH INSTRUMENT
• Chapter 51: Fuzzy Adaptive Controller for Uncertain Multivariable Nonlinear Systems with Both Sector Nonlinearities and Dead-Zones
• ABSTRACT
• INTRODUCTION
• PROBLEM STATEMENT AND PRELIMINARIES
• DESIGN OF FUZZY ADAPTIVE CONTROLLERS
• DISCUSSION
• SIMULATION RESULTS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Section 4: Utilization and Applications
• Chapter 52: Interactive Data Visualization Techniques Applied to Healthcare Decision Making
• ABSTRACT
• 1. INTRODUCTION
• 2. LITERATURE REVIEW
• 3. CASE STUDIES
• 4. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 53: Performance Measurement Perceptions in Romanian Higher Education
• ABSTRACT
• INTRODUCTION
• INSIGHTS FROM THE LITERATURE REGARDING PERFORMANCE MEASUREMENT
• METHODOLOGY AND DESIGN
• RESULTS AND DISCUSSIONS
• CONCLUSION
• CONTRIBUTION
• FUTURE RESEARCH
• ACKNOWLEDGMENT
• REFERENCES
• KEY TERMS AND DEFINITIONS
• APPENDIX
• Chapter 54: Performance Measurement System in Banking Services in India
• ABSTRACT
• INTRODUCTION
• OBJECTIVES OF THE STUDY
• LITERATURE REVIEW
• RESEARCH METHODOLOGY
• PERFORMANCE MEASUREMENT IN BANKING SERVICES
• PMS IN BANKING SERVICES: FINDINGS AND CONCLUSION
• REFERENCES
• Chapter 55: Predictive Analytics in Operations Management
• ABSTRACT
• PREDICTIVE ANALYTICS
• TYPE
• PREDICTION IN OPERATIONS MANAGEMENT
• RELATED WORK
• ANALYTICAL TECHNIQUES
• MAPREDUCE
• REGRESSION TECHNIQUES
• MACHINE LEARNING TECHNIQUES
• CASE STUDY
• RECENT RESEARCHES
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 56: The Role of Business Analytics in Performance Management
• ABSTRACT
• INTRODUCTION
• ROLE OF BUSINESS ANALYTICS IN PERFORMANCE MANAGEMENT
• OVERVIEW OF PERFORMANCE MEASUREMENT AND PERFORMANCE MANAGEMENT
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 57: Application of Geographical Information System and Interactive Data Visualization in Healthcare Decision Making
• ABSTRACT
• 1. BACKGROUND
• 2. METHOD
• 3. CASE STUDIES
• 4. CONCLUSION
• REFERENCES
• Chapter 58: Visualizing the Bug Distribution Information Available in Software Bug Repositories
• ABSTRACT
• INTRODUCTION
• VISUAL ANALYTICS AND VISUAL DATA MINING
• SOFTWARE REPOSITORIES
• SOFTWARE BUG AS DATA
• SOFTWARE BUG STATES
• SOFTWARE REPOSITORIES MINING
• VISUAL DATA ANALYSIS OF SOFTWARE BUG REPOSITORIES
• VISUALIZATION PROCESS
• IMPLEMENTATION
• SOME VISUALIZATIONS ILLUSTRATIONS
• APPLICATIONS OF VISUALIZING THE SOFTWARE BUG REPOSITORIES
• CONCLUSION
• REFERENCES
• Chapter 59: Visual Data Mining for Collaborative Filtering
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 60: Price Determination in Public Offering and Evaluation Methods
• ABSTRACT
• INTRODUCTION
• INITIAL PUBLIC OFFERING AND PROS AND CONS FOR COMPANIES
• PUBLIC OFFERING PERIOD
• PUBLIC OFFERING METHODS
• PRICE DETERMINATION IN PUBLIC OFFERING AND METHODS OF EVALUATION
• PERFORMANCE MEASUREMENT MODELS IN BUSINESSES
• PERFORMANCE MEASUREMENT MODELS
• BALANCED SCORECARD: BSC
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 61: Key Performance Indicators for the Organized Farm Products Retailing in India
• ABSTRACT
• INTRODUCTION
• DATABASE AND METHODOLOGY
• CONCLUSION, RECOMMENDATION, AND LIMITATIONS
• REFERENCES
• Chapter 62: Risk-Centric Performance Measurement
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• PERFORMANCE MANAGEMENT SYSTEMS: ISSUES AND CHALLENGES
• FINDING SOLUTIONS
• CONCLUSION
• REFERENCES
• Chapter 63: Object Classification and Tracking in Real Time
• ABSTRACT
• 1. OBJECT DETECTION
• 2. FEATURE EXTRACTION AND REPRESENTATION
• 3. SUPERVISED LEARNING BASED DETECTION/ SEGMENTATION (CLASSIFICATION)
• 4. OBJECT TRACKING
• CONCLUSION
• REFERENCES
• Chapter 64: Radicalization and Recruitment
• ABSTRACT
• INTRODUCTION
• TERRORISM
• SYSTEMS THINKING
• ACTOR NETWORK THEORY
• DISCUSSION
• CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 65: Visual Analytics for Crime Analysis and Decision Support
• ABSTRACT
• INTRODUCTION
• VISUAL ANALYTICS
• VISUALIZATION TOOLS
• VISUALIZATIONS AND HUMAN PERCEPTION
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 66: Big Data Virtualization and Visualization
• ABSTRACT
• INTRODUCTION
• SIGNIFICANCE OF BIG DATA AND APPLICATIONS
• BIG DATA VIRTUALIZATION AND VISUALIZATION
• SOLUTIONS AND RECOMMENDATIONS
• BIG DATA CHALLENGES IN DIVERSE DOMAINS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• Chapter 67: Building and Analyzing of Enterprise Network
• ABSTRACT
• 1. INTRODUCTION
• 2. RELATED WORK
• 3. ENTERPRISE NETWORK MODEL
• 4. ENTERPRISE NETWORK: BUILD THE FOUNDATION OF SOCIAL BUSINESS
• 5. DISCOVER THE STRUCTURE OF EN: ON THE CASE OF CASN
• 6. EGO NETWORK ANALYSIS
• 7. CONCLUSION AND FUTURE WORK
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 68: Big Data Analytics in Mobile and Cloud Computing Environments
• ABSTRACT
• INTRODUCTION
• SIX Vs AND BIG DATA PROCESSING WORKFLOW
• MOBILE COMPUTING SYSTEMS AND BIG DATA
• BIG DATA ANALYTICS
• BIG DATA ANALYTICS IN MOBILE AND CLOUD COMPUTING SYSTEMS
• APPLICATION AREAS AND OPEN RESEARCH ISSUES
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 69: Optimization of Crime Scene Reconstruction Based on Bloodstain Patterns and Machine Learning Techniques
• ABSTRACT
• INTRODUCTION
• BACKGROUND: BASIC TERMINOLOGY AND CLASSIFICATION
• MAIN FOCUS OF THE CHAPTER: INTERPRETATION OF BLOODSTAIN PATTERNS: A SCIENTIFIC APPROACH
• ISSUES: CRIME SCENE RECONSTRUCTION-HOW EFFECTIVE ARE BLOODSTAIN PATTERNS?
• SOLUTION
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 70: Integrated Traffic Management Using Data from Traffic, Asset Conditions, Energy and Emissions
• ABSTRACT
• INTRODUCTION
• BACKGROUND: PROPOSED STRUCTURE AND ELEMENTS OF A (FUTURE) TMS
• CORE FUNCTIONS OF A FUTURE TMS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION AND PERSPECTIVE
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 71: Current and Future Trends in Human Resources Analytics Adoption
• ABSTRACT
• 1. INTRODUCTION
• 2. ANALYTICS IN HUMAN RESOURCES
• 3. ROLE OF HR ANALYTICS IN CREATING BUSINESS VALUE
• 4. USE OF HR ANALYTICS IN US ORGANIZATIONS
• 5. PROJECTIONS OF THE FUTURE USE OF HR ANALYTICS
• 6. SUMMARY AND CONCLUSION
• REFERENCES
• Chapter 72: Nonprofit Fundraising Transformation through Analytics
• ABSTRACT
• INTRODUCTION
• SOCIAL MEDIA ANALYTICS
• FINDINGS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 73: Cognitive Processes and Traits Related to Graphic Comprehension
• ABSTRACT
• INTRODUCTION
• THEORIES OF COGNITION RELATED TO GRAPHIC COMPREHENSION
• INDIVIDUAL TRAITS THAT INTERACT WITH GRAPHIC COMPREHENSION
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 74: The Role of Social Capital in Higher Education Institutions
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• MAIN FOCUS OF THE CHAPTER
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 75: Integrating Sustainable Design and Systems Thinking throughout an Engineering Curriculum
• ABSTRACT
• ORGANIZATION BACKGROUND
• SETTING THE STAGE
• CASE DESCRIPTION
• CURRENT CHALLENGES FACING THE ORGANIZATION
• SOLUTIONS AND RECOMMENDATIONS
• AKNOWLEDGMENT
• REFERENCES
• Chapter 76: An Empirical Investigation of Extensible Information Sharing in Supply Chains
• ABSTRACT
• INTRODUCTION
• INFORMATION SHARING
• GEOPS
• RESEARCH METHOD
• RESULTS
• DISCUSSION
• SUMMARY AND CONCLUSION
• REFERENCES
• Section 5: Organizational and Social Implications
• Chapter 77: Strategic Information Systems and Business Outcomes
• ABSTRACT
• INTRODUCTION
• THE MODEL
• RESEARCH METHODOLOGY
• RESEARCH RESULTS
• SUMMARY AND CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 78: Assessing Organisational KM Performance Based on the Criteria of Total Quality Management
• ABSTRACT
• 1. INTRODUCTION
• 2. CONTEXT OF PM SYSTEMS
• 3. NEEDS OF MEASURING KM PERFORMANCE IN ORGANISATIONS
• 4. KM/PM ENABLERS AND TQM PHILOSOPHIES
• 5. INTEGRATING TQM PRINCIPLES INTO KM PERFORMANCE ASSESSMENT
• 6. A TRIAL EVALUATION OF THE IKM MODEL
• 7. RECOMMENDATIONS FOR FUTURE WORK
• 8. CONCLUSION
• REFERENCES
• Chapter 79: Determinants for the Goodness of Performance Measurement Systems
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• MAIN FOCUS OF THE CHAPTER
• SOLUTIONS AND RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 80: Advancing Performance Measurement of Smart City
• ABSTRACT
• SMART CITY: ICT-ENABLED URBAN GOVERNANCE SYSTEM
• MEASURING SMART CITY PERFORMANCE: COMPARING CHINA AND THE UNITED STATES
• CONCLUSION
• REFERENCES
• Chapter 81: Supply Chain Performance Measurement and Organizational Alignment
• ABSTRACT
• INTRODUCTION
• SURVEY, ANALYZE, AND SYNTHESIZE
• OPERATIONAL METRIC ALIGNMENT AND GOVERNANCE FRAMEWORK
• REPORTING AND DASHBOARDS: INFORMATION TECHNOLOGY PERSPECTIVE
• CONCLUSION AND FURTHER RESEARCH OPPORTUNITIES
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 82: Governing the Public Sector E-Performance
• ABSTRACT
• 1. INTRODUCTION
• 2. E-PERFORMANCE AND PUBLIC SECTOR
• 3. E-GOVERNMENT POLICIES IN EUROPE OVER TIME
• 4. THE ITALIAN E-GOVERNMENT STRATEGIES IN ITALY OVER TIME
• 5. THE PUBLIC SECTOR REFORM IN ITALY
• 6. THE RESULTS OF IMPLEMENTATION OF THE REFORM AT THE MINISTRIES
• 7. CONCLUSION
• REFERENCES
• Chapter 83: A Conceptual and Pragmatic Review of Regression Analysis for Predictive Analytics
• ABSTRACT
• INTRODUCTION
• (I) SIMPLE (BIVARIATE) REGRESSION ANALYSIS
• (II) MULTIPLE LINEAR REGRESSION ANALYSIS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 84: Best Practices for Culturally Sensitive Data Visualizations
• ABSTRACT
• INTRODUCTION
• THE LITERATURE
• RECOMMENDED BEST PRACTICES
• CONCLUSION
• REFERENCES
• Chapter 85: Performance Evaluation in Higher Education by Return on Investments Approach
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• HIGHER EDUCATION IN MENA COUNTRIES
• MENA: EDUCATION SECTOR REFORMS
• RECOMMENDATIONS AND DISCUSSION
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 86: Performance Measurement in Public Networks
• ABSTRACT
• INTRODUCTION
• BACKGROUND: PUBLIC NETWORKS AND PERFORMANCE MEASUREMENT SYSTEMS
• METHODOLOGY
• A PMS MODEL FOR PUBLIC NETWORKS
• RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS: THE ROLE OF WEB 3.0
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 87: Approaches towards Measuring Success in Public Elementary Schools
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• THE NATURE OF SUCCESS IN PUBLIC ELEMENTARY SCHOOLS
• SCHOOL EFFECTIVENESS
• SCHOOL EFFICIENCY
• SCHOOL PERFORMANCE
• SCHOOL ACCOUNTABILITY
• SOLUTIONS AND RECOMMENDATIONS
• SOLUTIONS
• RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 88: Suggestions for Achieving Balance between Corporate Dataveillance and Employee Privacy Concerns
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• PROPOSED GOVERNANCE FOR DATAVEILLANCE ACTIVITIES
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 89: Big Data in Social Media Environment
• ABSTRACT
• INTRODUCTION
• THE BIG DATA
• COMMON SOCIAL MEDIA PLATFORMS
• MAJOR SECTORS WHICH DEPLOY BIG DATA
• SOCIAL MEDIA: A BIG DATA INFLECTION POINT
• TYPES OF BIG DATA ANALYTICS
• TOOLS AND DATABASES USED IN BIG DATA ANALYTICS
• ANALYTICS SWEET SPOTS
• ANALYTICS QUAGMIRES
• ANALYTICS MATURITY
• CASE STUDIES
• DYNAMICS AND LIMITATIONS OF SOCIAL MEDIA BIG DATA
• SOCIAL MEDIA’S BIG DATA FUTURE
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 90: We Can Trust without Data, But We Are Accountable Only through Measurement
• ABSTRACT
• INTRODUCTION
• THE FOCUS OF THE INQUIRY
• THE ADOPTION OF STATE OF THE ART MEASUREMENT SCIENCE
• MEASUREMENT IS GLOBAL BUT EVALUATION IS LOCAL
• THE VALIDITY OF THE TOOLS IN MEASURING QUALITY
• VARIATION IN THE DEFINITION OF VALIDITY
• A VALID MEASURE VERSUS A TRUSTWORTHY INTERPRETER
• A PARTIAL SOLUTION TO LACK OF EVIDENCE AND QUESTIONS ABOUT VALIDITY
• THE CONSTRUCT VALIDITY OF THE PERFORMANCE MEASUREMENT TOOL
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 91: Soft Systems Model (SSM)
• ABSTRACT
• INTRODUCTION
• THE PHILOSOPHY OF SSM
• DESCRIPTION OF SSM
• SSM IN LIS
• LIMITATION OF SSM
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 92: Social Media and Big Data
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• HARNESSING BIG DATA
• BIG DATA AND TRADITIONAL ANALYTICS
• BIG DATA TECHNOLOGIES
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 93: Introducing Healthcare System Change Strategies to Policy Makers in the Open Society and Digital Environment
• ABSTRACT
• INTRODUCTION
• CASE PROJECT 1: CEEQNET (CENTRAL AND EASTERN EUROPE QUALITY NETWORK) UNIFIED CENTRAL AND EASTERN EUROPEAN SURVEILLANCE/MONITORING SYSTEM FOR HEALTHCARE QUALITY AND EFFICIENCY INDICATORS
• NRC (NATIONAL REFERENCE CENTER) OF THE PROJECT AND CZECH REPUBLIC
• CASE PROJECT 2: JOINT DEVELOPMENT OF CLINICAL PRACTICE GUIDELINES AND QUALITY INDICATORS AS A TOOL FOR QUALITY OF CARE IMPROVEMENT
• CASE PROJECT 3: STRENGTHENING SEXUAL AND REPRODUCTIVE HEALTH IN-SERVICE TRAINING CAPACITY OF THE MINISTRY OF HEALTH IN TURKEY (EUROPEAID/119528/C/SV/TR)
• CONCLUSION
• ACKNOWLEDGMENT
• REFERENCES
• Chapter 94: Benchmarking Competitiveness of Top 100 U.S. Universities
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• METHODOLOGY
• RESULTS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• APPENDIX: EFFICIENCY SCORES FOR THE TOP 100 UNIVERSITIES LISTED BY US NEWS
• Chapter 95: Applications of Web Usage Mining across Industries
• ABSTRACT
• WEB MINING
• PROCESS OF WEB USAGE MINING
• SOURCES AND TYPES OF DATA
• APPLICATIONS OF WEB USAGE MINING
• RELATED WORKS
• CONCLUSION AND FUTURE RESEARCH
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 96: Effect of Necessary Factors for Deploying E-Business Models on Business Performance and Supply Chain Performance in Auto Industry
• ABSTRACT
• INTRODUCTION
• LITERATURE REVIEW
• BUSINESS PERFORMANCE
• SUPPLY CHAIN PERFORMANCE
• RESEARCH HYPOTHESIS
• RESEARCH METHODOLOGY
• FINDINGS AND DISCUSSION
• DISCUSSION AND CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 97: Exploring the Process of Adaption of Employee Creativity
• ABSTRACT
• 1. INTRODUCTION
• 2. THE ANTECEDENTS OF EMPLOYEE CREATIVITY
• 3. THE NK MODEL
• 4. METHOD
• 5. SIMULATION RESULTS
• 6. DISCUSSION
• ACKNOWLEDGMENT
• REFERENCES
• APPENDIX
• Chapter 98: How to Engrain a Big Data Mindset into Our Managers’ DNA
• ABSTRACT
• INTRODUCTION
• BIG DATA, BIG CHANGE, BIG SKILL SHORTAGE
• PRESENTATION OF THE ‘BIG DATA BETTER DECISIONS’ WORKSHOP
• LESSONS LEARNT AND BIG DATA INSIGHTS
• CONCLUSION
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 99: Using Soft Systems Ideas within Virtual Teams
• ABSTRACT
• 1. INTRODUCTION AND PURPOSE
• 2. BACKGROUND AND LITERATURE REVIEW
• 3. THE FIELD RESEARCH
• 4. RESEARCH APPROACH: ACTION RESEARCH
• 5. THE APPRECIATIVE INQUIRY METHOD (AIM) AND PEArL
• 6. PREPARING FOR THE STUDY
• 7. CONDUCTING THE STUDY
• 8. RESULTS AND DISCUSSION
• 9. CONCLUSION
• REFERENCES
• Section 6: Critical Issues and Challenges
• Chapter 100: How to Measure Performance in Cooperatives?
• ABSTRACT
• INTRODUCTION
• BACKGROUND
• METHODOLOGY
• MEASURING EXCELLENCE IN CO-OPERATIVES: FIRST RESULTS
• RECOMMENDATIONS
• FUTURE RESEARCH DIRECTIONS
• CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 101: Systems Thinking about Severe Storms in Social Studies Education
• ABSTRACT
• INTRODUCTION
• ORGANIZATIONAL BACKGROUND
• SETTING THE STAGE
• CASE DESCRIPTION
• FINDINGS
• CURRENT CHALLENGES FACING THE ORGANIZATION
• SOLUTIONS AND RECOMMENDATIONS
• CONCLUSION
• FUTURE RESEARCH DIRECTIONS
• REFERENCES
• Chapter 102: The Systems Forum
• ABSTRACT
• SESSION ONE - ACKNOWLEDGEMENTS
• ORIGINS OF THE IDEA FOR THE SYSTEMS FORUM
• INTRODUCTION
• REFERENCES
• Chapter 103: Analyzing the IS 2010 Model Curriculum for Evidence of the Systems Approach
• ABSTRACT
• INTRODUCTION
• THE SYSTEMS APPROACH
• THE IMPORTANCE OF CONNECTING WITH STAKEHOLDERS
• METHODOLOGY AND RESULTS
• DISCUSSION OF RESULTS
• CONCLUSION
• REFERENCES
• APPENDIX
• Chapter 104: Enterprise Architecture’s Identity Crisis
• ABSTRACT
• ENTERPRISE ARCHITECTURE AS A MATURING DISCIPLINE
• FORMATIVE YEARS
• ADOLESCENCE
• TOWARDS MATURITY
• REFERENCES
• Section 7: Emerging Trends
• Chapter 105: A New Approach to Supply Chain Performance Measurement
• ABSTRACT
• 1. INTRODUCTION
• 2. BACKGROUND
• 3. PROPOSED CONCEPTUAL MODEL
• 4. METHODOLOGY
• 5. RESULTS
• 6. FUTURE RESEARCH DIRECTIONS
• 7. CONCLUSION
• REFERENCES
• ADDITIONAL READING
• KEY TERMS AND DEFINITIONS
• Chapter 106: New Visual Literacies and Competencies for Education and the Workplace
• ABSTRACT
• INTRODUCTION
• CURRENT ISSUES IN THE FIELD RAISED BY THESE STUDIES
• IMPLICATIONS AND RECOMMENDATIONS FOR EDUCATION, CIVIC ENGAGEMENT (GLOBAL AND LOCAL), SOCIAL PRACTICE, AND POLICY
• GAPS IN THE EXTANT RESEARCH AND DIRECTIONS FOR FUTURE RESEARCH
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 107: Emerging Market Sovereign Debts as a Means for Profit Maximization and Portfolio Diversification
• ABSTRACT
• ORGANIZATION BACKGROUND
• METHODOLOGY
• CONCLUSION AND RECOMMENDATIONS
• FUTURE TRENDS
• REFERENCES
• KEY TERMS AND DEFINITIONS
• Chapter 108: A New Framework for Industrial Benchmarking
• ABSTRACT
• INTRODUCTION
• METHODOLOGY
• PROPOSED FRAMEWORK
• CONCLUSION AND FUTURE WORK
• REFERENCES
• KEY TERMS AND DEFINITIONS