From leadership and supervision to policies, program development, and continuous quality improvement, youll find complete coverage of the full range of issues and functions managers encounter in the real worlds in which they practice.

Table of Contents

• Preface
• Contributors
• Reviewers
• Acknowledgments
• About the Author
• SECTION I Introduction to Leadership and Evidence-Based Management
• CHAPTER 1 Leadership: The Art, Science, and Evidence - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Leadership Versus Management
• Understanding Leadership
• Leadership Theories: An Overview
• Leadership Theories
• Servant Leadership
• Gender and Leadership
• Real-Life Solutions
• Chapter Summary
• Study Questions
• Resources for Learning More About Leadership
• Associations That Are Concerned With Leadership
• Useful Websites on Leadership
• Reference List
• CHAPTER 2 Engaging in Evidence-Based Management - Marcia Finlayson, PhD, OT Reg (Ont), OTR Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Evidence-Based Practice and Evidence-Based Management: Reviewing the Basics
• The Need for Evidence-Based Management of Occupational Therapy Services
• Types of Evidence Used by Occupational Therapy Managers
• Process of Finding, Evaluating, and Using Evidence in Occupational Therapy Management
• Challenges of Using an Evidence-Based Approach
• Chapter Summary
• Useful Resources for Applying Evidence-Based Practice to Management of Occupational Therapy Services
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Evidence-Based Practice
• Professional Organizations Relevant to Management of Occupational Therapy Services
• Reference List
• SECTION II Leading and Managing in Context
• CHAPTER 3 Understanding Health-Care Systems and Practice Contexts - Gail Fisher, MPA, OTR/L, FAOTA Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Health-Care Systems and Occupational Therapy Service Delivery Settings
• Evidence, Health Systems, and the Occupational Therapy Manager
• Common Types of Data, Information, and Other Forms of Evidence Used by Occupational Therapy Managers
• Legislation
• Clinical Practice Requirements
• Data, Information, and Other Forms of Evidence on Personnel
• Licensure and Certification
• Trend Data and Future Forecasts
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Health-Care Systems and Practice Contexts
• Professional Associations Concerned With Health-Care Systems and Practice Contexts
• Website Resource List
• Reference List
• CHAPTER 4 Understanding and Working Within Organizations - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• A Brief History of Organizations and Organizational Theory
• Organizations as Systems
• Organizational Environments
• Types of Organizations
• Common Types of Private Business Organizations
• Organizations by Societal Sector
• Organizational Structure
• Trends in Organizational Development, Behavior, and Function
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Organizations
• Professional Organizations and Associations Concerned With the Study of Organizations
• Reference List
• CHAPTER 5 Communicating Effectively in Complex Environments - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• A Short History of Communication Theory
• Theories of Communication
• Cybernetics and Information Theory
• Dramatism and Narrative
• Proxemics and Expectancy Violations Theory
• Pragmatic Strategies for Improving Communication
• Paralinguistics and Nonverbal Communication
• Effective Written Communication
• Communicating in Virtual Meetings and Social Media
• SBAR Communication in Medical Settings
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Communication
• Associations Concerned With Communication
• Resources for Learning More About Writing Grant Proposals
• Reference List
• CHAPTER 6 Roles and Functions of Managers: Planning, Organizing and Staffing, Directing, and Controlling - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Planning
• Operational Planning Versus Strategic Planning
• Organizing and Staffing
• Human Resources Planning
• Recruitment and Hiring
• Training, Education, and Development
• Discipline and Separation
• Directing
• Controlling
• Information Management
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About the Roles and Functions of Managers
• Associations That Are Concerned With Management and Management Issues
• Miscellaneous Resources Related to Management
• Reference List
• CHAPTER 7 Roles and Functions of Supervisors - Brenda Koverman, MBA, MS, OTR/L Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Supervision
• The Roles and Functions of Supervisors
• Becoming an Effective Supervisor
• Models of Supervision
• Management Approaches to Supervision
• Occupational Therapy Perspectives on Supervision
• Theories of Motivation, Employee Satisfaction, and Retention of Employees
• Employee Retention
• Performance Appraisal
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Supervision
• Associations That Are Concerned With Supervision
• Miscellaneous Resources
• Reference List
• CHAPTER 8 Professional Teams, Interprofessional Education, and Collaborative Practice - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• The History of Interprofessional Education and Interprofessional Teams
• What Are Interprofessional Teams?
• Core Competencies for the Interprofessional Team
• Effectiveness of Interprofessional Education
• Collaborative Practice
• Leadership and Interprofessional Teams
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Professional Teams, Interprofessional Education, and Interprofessional Competencies
• Associations and Organizations Related to Professional Teams, Interprofessional Education, and Interprofessional Competencies
• Reference List
• SECTION III Managerial Skills, Responsibilities, and Competencies
• CHAPTER 9 Strategic Planning - Brent Braveman, PhD, OTR/L, FAOTA Shawn Phipps, PhD, MS, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Operational Planning Versus Strategic Planning
• Strategic Planning Across the Decades
• Why Plan Strategically?
• How Do You Prepare for Strategic Planning?
• The Steps of Strategic Planning
• Chapter Summary
• Real-Life Solutions
• Vision 2021
• Study Questions
• Resources for Learning More About Strategic Planning
• General Resources on Strategic Planning
• Associations Concerned With Strategic Planning
• Reference List
• CHAPTER 10 Managing Change and Solving Problems - Shawn Phipps, PhD, MS, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Layers of Change
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Change and Solving Problems
• Associations That Are Concerned With Change or Solving Problems
• Other Resources
• Reference List
• CHAPTER 11 Financial Planning, Management, and Budgeting - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• The Relationship of Financial Planning and Management and Strategic Planning
• Basic Accounting Principles
• The Financial Planning Process
• Capital Equipment and Improvements
• Coding and Billing
• Payment Models
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Financial Planning, Management, and Budgeting
• Organizations Related to Financial Planning, Management, and Budgeting
• Networks and Newsletters Related to Financial Planning, Management, and Budgeting
• Reference List
• CHAPTER 12 Assessing and Promoting Clinical and Managerial Competency - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Why Do We Need to Worry About Competency?
• Key Terms, Concepts, and Players
• Competency, Skill Acquisition, and Theory
• Assessment of Competencies and Other Functions of the Occupational Therapy Manager
• Professional Development and Portfolios
• Staffing Plans, Including Per Diem or Registry Staff
• Agency Accreditation and Licensure
• Outcomes Evaluation and Management
• Domains of Knowledge, Competency, and Assessment of Competencies
• Examples of Types of Competencies
• Documenting Assessment of Competencies
• Methods of Assessing Competencies
• Synthesizing Assessment of Competencies and Documentation
• Managerial Competencies
• Specialty and Advanced (Board) Certifications
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Assessment of Competencies and Continued Competency
• Organizations and Associations Concerned With Assessment of Competencies and Continued Competence
• Reference List
• CHAPTER 13 Continuous Quality Improvement - Maureen Triller, MPA, DrPH, Alanna Motzi, LCSW Gayle Harper, MSW
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• A Short History of Continuous Quality Improvement
• History of Quality Improvement in Health Care
• CQI as a Management Philosophy
• Plan-Do-Study-Act (PDSA)
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Continuous Quality Improvement
• Professional Organizations Concerned With CQI or Quality
• Miscellaneous Resources
• Reference List
• CHAPTER 14 Marketing Occupational Therapy Services - Brent Braveman, PhD, OTR/L, FAOTA, Julie Ann Nastasi, ScD, OTD, OTR/L, SCLV, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Target Populations
• Components of the Marketing Process
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources Related to Marketing Health Services
• Organizations Concerned With Marketing Health Services
• Reference List
• CHAPTER 15 Developing Evidence-Based Occupational Therapy Programming - Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• How Is Knowledge Organized in Occupational Therapy? Paradigms, Theories, Conceptual Practice Models, and Related Knowledge
• Program Development Models
• What Are the Relationships Between Theory and a Program Development Model?
• Overview of Evidence on Select Related Knowledge Relevant to Program Development
• Choosing Conceptual Practice Models and Related Knowledge for the Development of Occupational Therapy Programming
• Case Example 1: Developing an Occupational Therapy Program Using Evidence—The Enabling Self-Determination (ESD) for Persons Living With HIV/AIDS Program
• Case Example 2: Developing a Theory-Based Approach to Occupational Therapy Oncology Rehabilitation
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Developing Programs
• Associations That Are Concerned With Program Development
• Useful Websites on Program Development
• Reference List
• SECTION IV Leading Evidence-Based Practice and Professional Considerations
• CHAPTER 16 Introducing Others to Evidence-Based Practice - Marcia Finlayson, PhD, OT Reg (Ont), OTR Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Creating an Environment to Support Evidence-Based Practice
• Fieldwork and Entry Into a Profession
• Evidence-Based Practice Competencies
• Teaching and Training Basics
• Strategies for Teaching Each Step of the Evidence-Based Practice Process
• Creating the Tools to Support Evidence-Based Practice
• Transferring Knowledge and Translating Research to Practice: A New Global Focus
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Introducing Others to Evidence-Based Practice
• General Information on Finding and Evaluating the Literature
• Occupational Therapy-Specific Resources on Evidence-Based Practice
• Professional Organizations Relevant to Administration and Management of Health-Care Services
• Reference List
• CHAPTER 17 Turning Theory Into Practice: Managerial Strategies - Lauro Munoz, OTR, MOT, CHC Patricia Bowyer, EdD, MS, OTR, FAOTA Brent Braveman, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• Communities of Practice Structures
• Managing Practice: Roles, Rules, and Tools
• How Do I Start to Gain the Trust of the Staff, Which Will Be Necessary to Build Better Practice?
• How Should We Decide What Constitutes Best Practice?
• What Are Management Approaches to Maintain Gains After You Define Best Practices in Your Setting?
• What Are the Implications of Changes in Practice on Staff Roles, Productivity, and Billing?
• How Can We Communicate the Nature and Value of Our Services?
• How Will We Know If All This Is Working for the Patients as Well as for the Staff?
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Turning Theory Into Practice
• Associations That Are Concerned With Occupation-Based Practice or Communities of Practice
• Other Resources
• Reference List
• CHAPTER 18 Responsible Participation in a Profession: Fostering Professionalism and Leading for Moral Action - Regina F. Doherty, OTD, OTR/L, FAOTA, FNAP Elizabeth W. Peterson, PhD, OTR/L, FAOTA
• Real-Life Management
• Critical Thinking Questions
• Glossary
• Introduction
• What Does It Mean to Be a Professional?
• Occupational Therapy Professional Associations
• Ethics
• Applying Ethics Knowledge and Skills
• Case Example 1: Erin, Ray, and Cross-Coverage Competency
• How Can Managers Actively Support Ethical Practice Within a Department?
• Case Example 2: Linda and the Not-So-Smart Smartphone
• Regulation of Occupational Therapy Practice
• Case Example 3: Miguel—An Ounce of Prevention
• Some Final Thoughts on Occupational Therapy Managers and Ethics
• Chapter Summary
• Real-Life Solutions
• Study Questions
• Resources for Learning More About Participating in a Profession
• Professional Organizations Concerned With the Profession of Occupational Therapy
• Professional Organizations Concerned with Interprofessional Collaboration and Education
• Useful Resources on Ethics
• Reference List
• Appendix 12-1 Sample Form for Assessment of Competency
• Appendix 12-2 Sample Form for Annual Assessment of Competencies
• Appendix 12-3 Sample form for Documentation of Assessment of Competencies
• Appendix 16-1 Sample Worksheet for Developing Clinical Questions
• Appendix 16-2 Sample Article Review Worksheet 1
• Appendix 16-3 Sample Article Review Worksheet 2
• Appendix 16-4 Sample Worksheet for Evaluating a Website
• Appendix 16-5 Sample Worksheet for Evaluating a Program Description
• Appendix 16-6 Sample Critical Appraisal Matrix
• Appendix 17-1 Sample Job Description
• Appendix 17-2 Documentation and Reporting Matrix
• Answer Key to Chapter Study Questions