This guidebook is the definitive source of information on creating graphics, charts, and presentations, Microsoft Word, Excel, Outlook, and Publisher, Web conferencing, Electronic and paper filing systems, Record keeping, Research skills, Travel arrangements, Meeting planning and management, Business math, Computer and software troubleshooting, and more.

Table of Contents

• Preface
• SECTION ONE GENERAL PROCEDURES
• 1 Overview for the New Administrative Assistant
• 2 Daily Routine
• 3 Telephone Usage
• 4 Mail Services and Shipping
• 5 Travel Arrangements
• 6 Meetings
• 7 Time Management
• 8 Keeping Accurate Records
• SECTION TWO OFFICE EQUIPMENT AND COMPUTERS
• 9 Office Equipment
• 10 Mobile Computing
• 11 Using Microsoft Windows
• 12 Using Apple Macintosh
• 13 Email
• 14 Using the Internet
• 15 Web Conferencing
• 16 Data Security
• 17 Troubleshooting Computer Problems
• 18 Office Ergonomics
• SECTION THREE OFFICE PRODUCTIVITY SOFTWARE
• 19 Common Microsoft Office Features
• 20 Using Microsoft Word
• 21 Using Microsoft PowerPoint
• 22 Using Microsoft Excel
• 23 Using Microsoft Publisher
• 24 Using Microsoft OneNote
• 25 Using Microsoft Outlook
• 26 Using Microsoft Web Applications
• 27 Gmail and Google Docs
• SECTION FOUR BUSINESS DOCUMENTS
• 28 The Business Letter
• 29 Other Written Communications
• 30 Forms of Address
• 31 Legal Documents
• SECTION FIVE LANGUAGE USAGE
• 32 Grammar
• 33 Language Usage and Style
• 34 Common English Usage Problems
• 35 Spelling
• 36 Pronunciation
• 37 Punctuation
• 38 Numerals
• SECTION SIX FINANCIAL ACTIVITIES
• 40 Weights and Measures
• 41 Business Math
• SECTION SEVEN CAREER ADVANCEMENT
• 42 Your Future
• 43 Presentation Skills
• 44 Communications Skills
• 45 Office Management and Supervision
• About the Authors