CREDO

To find out whether your library subscribes, visit our "Where are you from?" page, which will present you with nearby libraries and allow you to search by library name or location. If you don't see your library there, you can always email us at support@credoreference.com to find out for sure. 

This information is determined by your library; contact your librarian for assistance, and ask them to contact us directly at support@credoreference.com if they're not sure. 

 Not currently. Credo Reference subscriptions are for libraries, schools, and organizations; to find out if you have access through your local library, visit our "Where are you from?" page, which will present you with nearby libraries and allow you to search by library name or location. If your local library does not subscribe, let us know at support@credoreference.com and we can see if they're interested in learning more about us.

These FAQs are for the Credo Online Reference platform, to which most (but not all) of our customers subscribe. Click here for help distinguishing between Credo and Literati platforms. 

Not currently.  Credo is accessible on all hand held devices that can access the internet, however, we do not have a specific mobile site or application at this time.

Principal Admins can email external IP ranges or proxy IPs to support@credoreference.com 

We offer several authentication options for remote patrons; please see our authentication page for more information, and contact support@credoreference.com for more info or to set up an access method. 

Go to admin.credoreference.com, or click the Admin link at the bottom of any credoreference.com page. If you are an authorized admin, you can contact support@credoreference.com for your Admin log-in. 

See our Admin Help page for instructions.

See our Admin Help page for instructions.

See our Admin Help page for instructions.

The number of live titles in your library's Credo subscription is listed on the upper right corner of your Credo home page, in the format "Searching 3,408,892 full text entries in 575 reference books." This title count is updated in real time, as soon as titles are added to your subscription.

You can access the "Find a Book" page from your Credo account's homepage; you can browse or search by title there. If you are an Administrator of your account, you can view and export your title list on the "Collection Management" tab of your Admin account. For more information, see our Admin Help page.

Most of our users subscribe to the Academic Core product, which was formerly known as Credo General Reference Premium. Some institutions will instead have the packages School Core or Public Core, or various Publisher Collections. You can get a definitive list of your subscribed or purchased collections within your Admin account.

Most Discovery and Metasearch vendors offer other packages that contain different groups of titles, including our Publisher Collection titles which are not part of a standard subscription. Depending on the vendor, these packages might be called "Credo Reference titles," "Credo Reference (Xreferplus)" and "Credo Specialist Reference (Publisher Collection)" - don't choose these! You may also need to enable "Reference" as a type in your federated search Admin. Contact support@credoreference.com for further help.

Credo's Publisher Collections are packages of specialized titles that are available as add-ons to your existing Core Collection, or as a stand-alone collection for institutions that do not already subscribe to Credo. Publisher collections are available for subscription or for perpetual purchase. You can see a list of Publisher Collections here.

Available for perpetual purchase or subscription, Subject Collections offer a carefully selected set of titles chosen specifically for their subject relevance, reference quality and academic awards. This thoughtful approach makes reference collection development even easier for librarians. Subject Collections and Publisher Collections are available standalone or alongside a subscription to Credo General Reference.

These links can be managed through your Admin account, under the Customization tab > Add Your Logo or My Library Links. For help, please contact support@credoreference.com

These resources can be managed through your Admin account, under the Customization tab > Linking to Other Databases or Topic Page Set-Up. We encourage you to contact support@credoreference.com for help; we can also provide a list of search links to use on the link page (static links will generate errors). 

Link Resolver info can be managed through your Admin account, under the Customization tab > Open URL settings. To set it up, you'll need a link resolver image and the Open URL provided by the vendor. 

Our General Reference collection supports unlimited multiple users within your account and per title. Publisher Collections may have restrictions; please email specific questions to support@credoreference.com. You can refer to our full terms and conditions here.

We encourage libraries to link to Credo content, and to excerpt Credo content on their library pages with proper citation. Full reproduction of entries, such as uploading PDFs, is not permitted. You can refer to our full terms and conditions here.

Credo content can be excerpted, and images can be reproduced, for academic or personal purposes. Entries and images should have Credo citations. Commercial, systematic, or non-cited reproduction of Credo content is not permitted. You can refer to our full terms and conditions here.

Sharing PDFs of Credo content is permissible within an interlibrary loan network, but only on an entry-by-entry basis. Full reproduction of a book for interlibrary loan is not permitted. You can refer to our full terms and conditions here.

The landing page is open, but if you are not authenticated you'll be logged out when you run a search. If you're within the library, please provide us with your full IP list to resolve the issue. If you're outside the library, you'll need to log in before running a search.

The Concept Map runs in Javascript (except in IE 7 and 8 where it runs as a JAVA applet). Make sure you have Javascript enabled in your browser. Send any error messages/screenshots to support@credoreference.com for further help. 

You may be logging into the wrong account. This is often due to an IP range error or a stored cookie for a different library on your browser. If clearing your browser's cookies and reloading Credo doesn't resolve the issue, please contact support@credoreference.com for assistance. 

There are several causes for errors: a rogue space in the search URLs; problems with the way your proxy is loaded or configured; using static links instead of search links on the links page; changes at other vendors' sites; or using the incorrect authentication info in the Topic Page set-up. Please contact support@credoreference.com for help in troubleshooting.

A Topic Page is a subject-specific landing page that incorporates an introduction to the subject, images, and related topics from Credo; they can additionally be customized with your library's other resources.

When you search for a term in Credo, if a Topic Page is available, it will appear at the top of the search results, under the heading "Topic Pages." You can also browse them alphabetically  or by subject on the Credo Platform. 

See our Topic Page resources guide for currently compatible vendors. For a full list, see your Admin account or email support@credoreference.com.

Topic Pages are included free of charge in every Credo account, unless your subscription includes fewer than 5 titles. Free web resources, such as Google Books and Yahoo News, can be added to your Topic Pages free of charge. There is a fee for configuring and maintaining your library's subscription resources, such as EBSCO, Gale, JSTOR and ProQuest, on Topic Pages; if you're interested in this option, please contact support@credoreference.com to learn more. 

Yes, we welcome suggestions for new Topic Pages! Our product team will review any suggestions and determine whether the topic is of general interest and whether we have enough Topic Page-compatible content to create the page; if so, we'd be glad to fill the request. Please send suggestions to support@credoreference.com.