CREDO

Literati Student Athlete: Support & Training

Support

At Credo, we know how frustrating it can be when you have questions about your e-resources but can't find answers. To save you from this unfortunate situation, we have a dedicated and knowledgeable Support team who you can reach by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 1.617.292.6125.

We also know that sometimes you just don't feel like speaking to a representative. We've got you covered for that situation as well with our Support section, which is dedicated to frequently asked questions and technical guides for Literati Student Athlete. Within these pages, you'll find: 

• The rundown on our complicance with accessibility standards
• Setup details, including technical documentation, authentication options and third party integration guides
• Customization how-tos, including linking, Z39.50 catalog setup, Topic Page resources and access options.

Start exploring these and other Support topics through the navigation menu to the left.

Training

To help you earn the highest ROI possible on your subscription, we offer a multitude of training options that teach your staff how to use Literati Student Athlete.  Our training sessions cover the specifics of each of our platforms and can be fully customized to meet your institution's individualized needs. You can choose from in-person trainings and workshops, online trainings and how-to videos. 

In-Person Trainings and Workshops

Whether you need a trainer on-hand at a faculty event or want to host a free e-resources workshop but are looking for someone to foot the bill, we can help! Each year we “take to the road” and visit various libraries and institutions to provide training sessions or facilitate e-resource discussion roadshows. Email our Training Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.  if you’d like to add your institution to our travel itinerary. 

Online Trainings

We offer pre-scheduled online demonstrations for each of our platforms that cover everything from the details about how to use our admin module to general best practices for driving e-resource usage. If our pre-scheduled sessions do not fit into your schedule, we are happy to offer a one-on-one or small group session for your institution.  This is a complementary service for Credo subscribers. View the live training schedule in the navigation menu to the left.