Publications and white papers by and about Credo Reference are available for free below.

Google has a search quality team.  If your library had such a team what tools would you want from your vendors?
John G. Dove, Refer, September 2009
Provided courtesy of Refer
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COUNTER: Getting the Measure of EBooks
Jenny Walker, eLucidate, May 2007
Provided courtesy of UKeiG
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Sliced, Diced, and Reconstructed
Jenny Walker, Library Journal, 15 January 2007
Provided courtesy of LibraryJournal.com
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Diversity Preferent Ranking Improves Query Results
What can Search Engine Designers Learn about Users from the Reference Interview?
John G. Dove
Presented at Information Online 2007, Sydney
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Ready to Learn Online
Jenny Walker, Library + Information Gazette, 28 July 2006 p. 5.
Provided courtesy of CILIP, the UK's Chartered Institute of Library and Information Professionals.
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EPS Focus Report: The Future of Reference Publishing
Interview with John G. Dove and James Raiher, October 2005
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Provided courtesy of Electronic Publishing Services, Ltd. Learn more about EPS.

Ranganathan Online: Do digital libraries violate the Third Law?
Michèle V. Cloonan and John G. Dove
Provided courtesy of LibraryJournal.com
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When Browsing Beats Searching
Adam Hodgkin, CILIP Update, August 2002
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Integrated and Aggregated Reference Services
Adam Hodgkin, D-Lib Magazine, April 2002.
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Integrating Reference Books for the Web
Adam Hodgkin, VINE, Volume 125, December 2001
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