Homework Help Stat: Homework Help FAQs

Q: Do I have to pay to use Homework Help?
A: Not if you are using Credo through your public or school library. The Credo Online Reference Service is available at http://search.credoreference.com. Once you login, look for the black tab on the right hand side of the screen.

Q: When can I use Homework Help?
A: Real time homework help is available year round. During school months, help is offered from 3pm-9pm Monday through Thursday and 9am-3pm on Saturdays. During summer months, help is offered from 9am-3pm Monday through Thursday.

Q: Can I use Homework Help on my mobile device or tablet computer?
A: Some parts of Homework Help require Flash so devices that can’t see Flash will not be able to run Homework Help.

Q: What software do I need to use Homework Help?
A: All you need is an internet browser. Firefox, Chrome and Safari are examples of these.  

Q: Who is on the other end helping me with my homework?
A: Homework Help is staffed by State-Certified Teachers.

Q: What is a State-Certified Teacher?  Why is that important?
A: A State-Certified Teacher is a teacher who has  been granted professional recognition through completion of state requirements.  These requirements often include, but are not limited to, educational coursework, a bachelor’s degree, a passing score on required exams and fieldwork. It’s important to us to provide a safe environment for our students to learn. State-Certified teachers bring professionalism, knowledge and effective communication to our students.  

Q: I have some tutoring experience. Can I become a Homework Help teacher?
A:  No, sorry. Homework Help only staffs State-Certified Teachers.

Q: How can I give feedback on the teachers I’ve worked with?
A: You can tell them when you’re in the session, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Q: Do I get a teacher all to myself, or does each teacher work with multiple students at a time?
A: The teacher you’re working with is dedicated to solving your problem. There are a staff of teachers aimed at helping students in need.

Q: What if I need help with something other than reading, writing, science, math or SAT prep?
A: In the future, Homework Help will expand to include other subjects. Those have been the most popular so far.

Q: I’ve gotten into a session without a teacher. What should I do?
A: Occasionally you might find that you have arrived inside a room without a teacher. Don’t panic! The teacher should be there in less than a minute. This is a delay most likely caused by varying connection speeds. Because teachers are standing by, we consider this instant homework help, but sometimes technology can cause small delays.

Q: Every time I try to use Homework Help, I’m told that I need to wait “in line”. Why can’t I connect?
A: This real time homework help service is meant to serve as many students as possible. Make sure you are trying to log on during the posted hours (above). If you are trying during those hours, you might want to try a little earlier or later.  It may be that lots of students are trying to get in at the same time.