Business Information Systems

Editor/Author Beynon-Davies, Paul
Publication Year: 2013
Publisher: Macmillan Publishers Ltd

Single-User Purchase Price: $80.00
Unlimited-User Purchase Price: $120.00
ISBN: 978-1-137-26580-7
Category: Business, Finance & Economics - Business
Image Count: 192
Book Status: Available
Table of Contents

Business Information Systems provides a comprehensive and accessible introduction to information systems and their application in organisations.

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Table of Contents

  • Figures
  • Tables
  • Case studies
  • About the author
  • Message to students
  • Message to lecturers
  • About the book
  • 1 Introduction: the domain of business information systems
  • 1.1 Why study business information systems?
  • 1.2 Organisational informatics
  • 1.3 Organisation and environment: an illustrative case
  • 1.4 Activity systems
  • 1.5 Information systems
  • 1.6 Information
  • 1.7 ICT systems
  • 1.8 Information systems development
  • 1.9 Operation, use, impact and evaluation
  • 1.10 eBusiness and eCommerce
  • 1.11 Planning and management
  • 1.12 Conclusion and key themes
  • 1.13 Critical reflection
  • 1.14 Further reading
  • 1.15 References
  • Part 1 Key concepts
  • 2 Organisations and systems
  • 2.1 Introduction
  • 2.2 What is organisation?
  • 2.3 Organisational systemics
  • 2.4 Control
  • 2.5 Organisations as systems
  • 2.6 Business action
  • 2.7 Business analysis and business modelling
  • 2.8 Modelling processes
  • 2.9 Conclusion and key themes
  • 2.10 Review test
  • 2.11 Exercises
  • 2.12 Projects
  • 2.13 Critical reflection
  • 2.14 Further reading
  • 2.15 References
  • 3 Data, information and knowledge
  • 3.1 Introduction
  • 3.2 Signs: units of business significance
  • 3.3 Business information
  • 3.4 Business data
  • 3.5 Modelling data
  • 3.6 Modelling information
  • 3.7 Business knowledge
  • 3.8 Conclusion and key themes
  • 3.9 Review test
  • 3.10 Exercises
  • 3.11 Projects
  • 3.12 Critical reflection
  • 3.13 Further reading
  • 3.14 References
  • 4 Information systems and organisational infrastructure
  • 4.1 Introduction
  • 4.2 Business infrastructure
  • 4.3 Activity systems infrastructure
  • 4.4 Information systems infrastructure
  • 4.5 Front-end information systems
  • 4.6 Models and infrastructure
  • 4.7 Conclusion and key themes
  • 4.8 Review test
  • 4.9 Exercises
  • 4.10 Projects
  • 4.11 Critical reflection
  • 4.12 Further reading
  • 4.13 References
  • Part II Understanding ICT
  • 5 Communication infrastructure
  • 5.1 Introduction
  • 5.2 Electronic delivery of goods and services
  • 5.3 Access channels
  • 5.4 Communication networks
  • 5.5 The Internet
  • 5.6 The World Wide Web
  • 5.7 Transactional data
  • 5.8 Conclusion and key themes
  • 5.9 Review test
  • 5.10 Exercises
  • 5.11 Projects
  • 5.12 Critical reflection
  • 5.13 Further reading
  • 5.14 References
  • 6 ICT systems infrastructure
  • 6.1 Introduction
  • 6.2 Architecture of an ICT system
  • 6.3 The interface layer
  • 6.4 The business layer
  • 6.5 The data layer
  • 6.6 Integrating ICT systems
  • 6.7 Cloud computing
  • 6.8 Data security
  • 6.9 Conclusion and key themes
  • 6.10 Review test
  • 6.11 Exercises
  • 6.12 Projects
  • 6.13 Critical reflection
  • 6.14 Further reading
  • 6.15 References
  • Part III Applying information systems to business
  • 7 The business environment
  • 7.1 Introduction
  • 7.2 The external environment of the organisation
  • 7.3 Value and value-creating systems
  • 7.4 Value-chain and value network
  • 7.5 Commerce
  • 7.6 Transactions and coordination costs
  • 7.7 Control in the value network
  • 7.8 Business models
  • 7.9 The analysis of value
  • 7.10 Conclusion and key themes
  • 7.11 Review test
  • 7.12 Exercises
  • 7.13 Projects
  • 7.14 Critical reflection
  • 7.15 Further reading
  • 7.16 References
  • 8 Electronic business, electronic commerce and electronic government
  • 8.1 Introduction
  • 8.2 eBusiness
  • 8.3 eCommerce
  • 8.4 B2C eCommerce
  • 8.5 B2B eCommerce
  • 8.6 C2C eCommerce
  • 8.7 Intra-business eBusiness and P2P eCommerce
  • 8.8 eMarketing
  • 8.9 eProcurement
  • 8.10 Mobile commerce
  • 8.11 eGovernment
  • 8.12 Conclusion and key themes
  • 8.13 Review test
  • 8.14 Exercises
  • 8.15 Projects
  • 8.16 Critical reflection
  • 8.17 Further reading
  • 8.18 References
  • 9 Assessing the use and impact of information systems
  • 9.1 Introduction
  • 9.2 The worth of an information system
  • 9.3 The context of use
  • 9.4 Impact
  • 9.5 Success and failure
  • 9.6 Evaluation
  • 9.7 Conclusion and key themes
  • 9.8 Review test
  • 9.9 Exercises
  • 9.10 Projects
  • 9.11 Critical reflection
  • 9.12 Further reading
  • 9.13 References
  • Part IV Managing information systems in business
  • 10 Planning, strategy and management
  • 10.1 Introduction
  • 10.2 Informatics planning
  • 10.3 Informatics strategy
  • 10.4 Informatics management
  • 10.5 ICT governance
  • 10.6 Conclusion and key themes
  • 10.7 Review test
  • 10.8 Exercises
  • 10.9 Projects
  • 10.10 Critical reflection
  • 10.11 Further reading
  • 10.12 References
  • 11 Services, projects and operations
  • 11.1 Introduction
  • 11.2 The informatics industry
  • 11.3 Informatics careers
  • 11.4 The informatics service
  • 11.5 Project management
  • 11.6 PRINCE2
  • 11.7 Operations
  • 11.8 Green ICT
  • 11.9 Conclusion and key themes
  • 11.10 Review test
  • 11.11 Exercises
  • 11.12 Projects
  • 11.13 Critical reflection
  • 11.14 Further reading
  • 11.15 References
  • 12 Information systems development
  • 12.1 Introduction
  • 12.2 The development process
  • 12.3 Approaches to information systems development
  • 12.4 Development organisation, information system and toolkit
  • 12.5 Development toolkit
  • 12.6 Conception
  • 12.7 Analysis
  • 12.8 Design
  • 12.9 Construction
  • 12.10 Implementation
  • 12.11 Maintenance
  • 12.12 Conclusion and key themes
  • 12.13 Review test
  • 12.14 Exercises
  • 12.15 Projects
  • 12.16 Critical reflection
  • 12.17 Further reading
  • 12.18 References
  • 13 Successful informatics practice
  • 13.1 Introduction
  • 13.2 The LASCAD failure and its turnaround
  • 13.3 The domain model
  • 13.4 The information system
  • 13.5 The use and impact of information systems
  • 13.6 The organisation
  • 13.7 The external environment
  • 13.8 The development process
  • 13.9 Informatics planning and management
  • 13.10 Operations and service
  • 13.11 Modern ambulance command and control
  • 13.12 Improving practice
  • 13.13 The future of informatics
  • 13.14 Conclusion
  • 13.15 References
  • Case studies
  • About the Specially Written Case Studies
  • Case Study: Amazon
  • Case Study: Apple
  • Case Study: Arab spring and social media
  • Case Study: Cisco
  • Case Study: Citizens Advice Bureau
  • Case Study: Dell
  • Case Study: dotCYMRU
  • Case Study: eBay
  • Case Study: Facebook
  • Case Study: Failure in government ICT systems
  • Case Study: Google
  • Case Study: Hollerith electronic tabulating machine
  • Case Study: Indian identity number
  • Case Study: Inka khipu
  • Case Study: Microsoft
  • Case Study: Music industry
  • Case Study: Off shoring in Bangalore
  • Case Study: Open source software
  • Case Study: SAP
  • Case Study: Tesco
  • Case Study: Twitter
  • Case Study: UK Revenue and Customs
  • Case Study: Victorian railway clearing house
  • Case Study: Wikipedia
  • About the Cases from the Journal of Information Technology (JIT) and the Journal of Information Technology Teaching Cases (JITTC)
  • Case Study: Fixing the payment system at Alvalade XXI: a case on IT project risk management
  • Case Study: Modernisation of passenger reservation system: Indian Railways’ dilemma
  • Case Study: Crafting and executing an off shore IT sourcing strategy: GlobShop's experience
  • Case Study: Infosys Technologies: improving organisational knowledge flows
  • Case Study: Constructing an e-Supply Chain at the Eastman Chemical Company
  • Case Study: Lessons learned from the development and marketing of Mozilla Firefox 1.0
  • Case Study: Finding the process edge: ITIL at Celanese
  • Case Study: Peak experiences and strategic IT alignment at Vermont Teddy Bear
  • Bibliography
  • Glossary