ASTD TRAINERS WORKSHOP: Manager Skills Training

Editor/Author Atwood, Christee Gabour
Publication Year: 2008
Publisher: ATD Press

Single-User Purchase Price: $49.00
Unlimited-User Purchase Price: $73.50
ISBN: 978-1-56286-516-0
Category: Business, Finance & Economics - Management
Image Count: 189
Book Status: Available
Table of Contents

This title addresses basic leadership skills, coaching, motivation techniques, performance appraisals, effective presentation, meeting delivery, and much more.

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Table of Contents

  • Preface
  • Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY
  • How to Use This Workbook
  • What's on the Website?
  • Icons
  • What to Do Next
  • Chapter 2 KEY CONCEPTS OF MANAGER SKILLS
  • Workshop Formats
  • What to Do Next
  • Chapter 3 ASSESSING YOUR ORGANIZATION'S NEEDS
  • Overview of Assessment Procedures
  • Analyzing Your Assessment Results
  • What to Do Next
  • Chapter 4 DESIGNING THE WORKSHOP
  • Determining Workshop Goals
  • Establishing a Learning Environment
  • Getting the Word Out
  • What to Do Next
  • Chapter 5 FACILITATING THE WORKSHOP
  • Workshop Preparations
  • Participant Materials
  • Principles of Effective Facilitation
  • What to Do Next
  • Chapter 6 EVALUATING THE WORKSHOP
  • Expanded Evaluation Methods
  • Criteria to Be Evaluated
  • What to Do Next
  • Chapter 7 ONE-HOUR PROGRAM
  • Training Objectives
  • Materials
  • What to Do Next
  • Chapter 8 HALF-DAY PROGRAM
  • Training Objectives
  • Materials
  • What to Do Next
  • Chapter 9 ONE-DAY PROGRAM
  • Training Objectives
  • Materials
  • What to Do Next
  • Chapter 10 TWO-DAY PROGRAM
  • Training Objectives
  • Materials
  • What to Do Next
  • Chapter 11 LEARNING ACTIVITIES
  • Using the Website
  • Tips for Trainers
  • Learning Activity 11-1: Introductions
  • Learning Activity 11-2: The Best Manager I Ever Knew …
  • Learning Activity 11-3: Interpersonal Skills Practice
  • Learning Activity 11-4: Coaching Session Dos and Don'ts
  • Learning Activity 11-5: Motivating Employees
  • Learning Activity 11-6: Resolving Conflict
  • Learning Activity 11-7: Presentation Skills
  • Learning Activity 11-8: Effective Meeting Exercise
  • Learning Activity 11-9: Customer Service Practice
  • Learning Activity 11-10: Business Writing Practice
  • Learning Activity 11-11: Q&A Review Session
  • Learning Activity 11-12: To Tell the Truth! Review
  • Learning Activity 11-13: Time Management Exercise
  • Learning Activity 11-14: Project Management Exercise
  • Learning Activity 11-15: Decision Charts
  • Learning Activity 11-16: Legal Issues
  • Learning Activity 11-17: Performance Appraisal Practice
  • Learning Activity 11-18: Creating Teams
  • Learning Activity 11-19: Problem Solving Activity
  • Learning Activity 11-20: Development Plan
  • Chapter 12 TRAINING INSTRUMENTS, ASSESSMENTS, AND TOOLS
  • Training Instrument 12-1: The Best Manager I Ever Knew …
  • Training Instrument 12-2: Interpersonal Skills
  • Training Instrument 12-3: Coaching Skills
  • Training Instrument 12-4: Motivating Employees
  • Training Instrument 12-5: Resolving Conflict
  • Training Instrument 12-6: Presentation Skills
  • Training Instrument 12-7: Effective Meetings
  • Training Instrument 12-8: Customer Service
  • Training Instrument 12-9: Business Writing
  • Training Instrument 12-10: Time Management
  • Training Instrument 12-11: Project Management Chart
  • Training Instrument 12-12: Decision Charts
  • Training Instrument 12-13: Legal Issues
  • Training Instrument 12-14: Performance Appraisals
  • Training Instrument 12-15: Creating Teams
  • Training Instrument 12-16: Problem Solving
  • Training Instrument 12-17: Development Plan
  • Assessment 12-1: Manager Self-Assessment
  • Assessment 12-2: Evaluation Form
  • Tool 12-1: Coaching Notes
  • Tool 12-2: Conflict Management Strategies
  • Tool 12-3: Presentation Design Form
  • Tool 12-4: Agenda Form
  • Tool 12-5: Meeting Planning Form
  • Tool 12-6: Minutes Format
  • Tool 12-7: Brainstorming
  • Tool 12-8: Customer Service Formula
  • Tool 12-9: Business Writing Tips
  • Tool 12-10: Time Management
  • Tool 12-11: Project Management
  • Tool 12-12: Decision Grid
  • Tool 12-13: Decision Chart
  • Tool 12-14: Assessment Chart
  • Tool 12-15: Recordkeeping
  • Tool 12-16: Performance Management Process
  • Tool 12-17: Performance Appraisals
  • Tool 12-18: Problem Solving
  • Tool 12-19: Knowledge Management
  • Tool 12-20: Individual Development Plan
  • APPENDIX: USING THE WEBSITE
  • Contents of the Website (www.ASTD.org/ManagerSkillsTraining)
  • Computer Requirements
  • Printing from the Website
  • Adapting the PowerPoint Slides
  • Showing the PowerPoint Presentations
  • Resources
  • About the Author