The ASTD Ultimate Basic Business Skills

Editor/Author Atwood, Christee Gabour
Publication Year: 2009
Publisher: ATD Press

Single-User Purchase Price: $69.00
Unlimited-User Purchase Price: $103.50
ISBN: 978-1-56286-589-4
Category: Business, Finance & Economics - Business
Image Count: 458
Book Status: Available
Table of Contents

Ultimate Basics Business Skills offers learning professionals everything needed to quickly deploy this valuable training.

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Table of Contents

  • Preface
  • Section One Getting Started
  • Chapter 1 How to Use This Book
  • Chapter 2 Facilitating Business Skills Training
  • Section Two Customer Service
  • Chapter 3 Customer Service Skills Overview
  • Chapter 4 Basics of Customer Service
  • Chapter 5 Telephone Skills Training
  • Chapter 6 Dealing With Difficult Customers
  • Chapter 7 Internal Customer Service
  • Section Three Interpersonal Skills
  • Chapter 8 Interpersonal Skills Overview
  • Chapter 9 Communication Skills
  • Chapter 10 Presentation Skills
  • Chapter 11 Basic Networking
  • Chapter 12 Conflict Management
  • Section Four Basic Business Skills
  • Chapter 13 Business Skills Overview
  • Chapter 14 Priority Management
  • Chapter 15 Decision Making and Problem Solving
  • Chapter 16 Business Writing and Email
  • Chapter 17 Basic Business Knowledge
  • Section Five Professionalism
  • Chapter 18 Professionalism Overview
  • Chapter 19 Professional Image
  • Chapter 20 Social Skills and Basic Etiquette
  • Chapter 21 Working in Teams
  • Chapter 22 Work-Life Balance
  • Chapter 23 Professional Development
  • For Further Reading
  • About the Author